ブラックコム ロッジ

ホテルのフロントデスクの対応は失礼で誤解を招くものでした。BC州の山火事による道路閉鎖のため、ホテルの予約をキャンセルしたかったのですが、フロントはキャンセルできない、********だけがキャンセルできるが、対応してくれると言われました。フロントはキャンセルに応じる準備ができており、*******が同意すれば全額返金すると言いました。キャンセルのために*******に電話し、メールを書くように指示されました。しかし、キャンセルポリシーについては嘘をつき、予約をキャンセルしたり返金したりする意図はありませんでした。何度も電話したにもかかわらず、フロントはこれを認めず、伝えていません。私たちには1つのことを言っていて、*******には別のことを言っています。キャンセルや返金はしないと言えば、このプロセスをもっと簡単にできたはずです。何時間も何度もやり取りする必要はありませんでした。

Blackcomb Lodge is a winter wonder den! Nestled near the slopes, it's all about ski, sleep, repeat. The vibe is cozy chic, and the hot cocoa is on point. Perfect crash pad for snow junkies!

The management here was fantastic, very friendly and accommodating. The hotel is within walking distance of the lifts, and of stores, restaurants, pharmacies, etc. The room we had was fairly quiet even though we were on the middle of a party town on a holiday weekend. The only complaint we have is about the front desk staff. We requested hand towels be brought to our room, but the person at the desk at the time seemed to only pretend to care. Unsurprisingly, we never were brought towels and when we came back late, we just made due with what we had. I'm certain the managers would have done it themselves if they'd been at the desk at the time.

酒店私密性很好，沒有入住的客人不允許入內。很安靜安全。 老酒店設施維護的還不錯的。

Room had a smell, oven was dirty. No trash bags. There was a lot of noise from college kids running and yelling throughout the night. In room phone did not work. For the price of around $600/night was not worth it.

Toilet needs repair. There is a large gap to the outside where the heating unit is installed. Dishes were not clean.

That was a great trip! Benny & the staff were friendly, and helpful. It was a thoroughly enjoyable vacation.

Great location, staff was friendly. It's definitely an older lodge which explains why it was much cheaper than similar properties. Owner is a bit over the top with the constant reminders about the rules and calling out that they have cameras. Heater didn't work above 65F and we had to ask twice for some sort of fix so that our ski gear would dry overnight.(Finally got a space heater, which we appreciated as it was 12F overnight). Wifi router behind TV glowed VERY bright blue all night until we stuck a towel back there to be able to sleep. Despite the faults , we liked the place for what it is and would consider staying here again.