スプリングヒル スイーツ フィラデルフィア ウィロー グローブ(SpringHill Suites Philadelphia Willow Grove)

酒店安靜，前台接待負責

Dirty, I don’t think the sheets would change cause I found a piece of the odorant top between the sheets. The water in the bathtub didn’t go down for long time when taking a shower, and the bathtub was dirty.

The manager Mike was so friendly and accommodating. The restaurant servers were extremely friendly. Loved the flax seed on the breakfast and the large assortment of items. Thanks guys for a most comfortable and quiet week!

Hot breakfast items very poorly cooked. Toilet leaked (was promptly fixed after complaint).

As I was downloading the bonvoy app in my initial room, a mouse ran across shoes. All the receptionist offered was another room. I wasn’t even offered a refund of “incidentals fee”. Very poor customer service at the counter. I won’t be staying there again. Not only that while at the counter to at least get another room my girlfriend and I met an older couple that are bonvoy titanium members and they had issues getting their room. UNACCEPTABLE !

My stay was nowhere near as good as my stay was last year. Last year staff was much more nice and attentive the rooms were spotless clean housekeeping was available when needed and pool was also open. This stay was definitely my last my last stay at that location staff seem so annoyed when you asked questions i had to go to the lobby and retrieve my own towels and wash clothes my room was not so clean i had go behind and clean the bathroom myself. Also there was no indication on their website about the pool being closed indefinitely and that was my whole purpose of going and with the pool being closed my kids were very upset.

Been to a lot of spots but this place is fantastic and a good deal. Nice rooms, easy access. Good parking

I don’t review hotels often but felt inclined to do so with this trip. The room was very dirty with used towels in room, large clump of hair in shower when I arrived, couch and floor with crumbs. All of these were noticed when I arrived to room. Breakfast also disappointing but I was most concerned with cleanliness of the room.

The stay was good. Was for a friend who needed to get away for shelter. Only drawback was time to check in due to stay of a youthful sports team. Area was quiet and peaceful which allowed solace and a moment to reassess her situation.