エクステンデット ステイ アメリカ スイーツ ウィルミントン ニュー センター ドライブ(Extended Stay America Suites - Wilmington - New Centre Drive)

Overall a great one night stay. The staff was exceptionally nice, computer system down due to the storm, but she handled it like a champ.

It was far better than the previous stays you booked for me. I was truly surprised by how clean it was, thanks for booking a great stay !!!!

Front desk service was rude and impatient. I would terminate her employment if that’s the way she continuously treats the people.

There were cockroaches in the room and the staff said they'd "make a note." And the desk chairs had mold.

Front desk clerk took so long to come to the front I had to call the front desk, and when she finally came to the desk she had an attitude

There was bugs found in the bed. The front staff person Ashley was so kind and felt so bad. The manager Tracey was for nice and quickly refunded our money.

It was not clean to my liking, but also i did not care too much to complain. The staff was very straight forward and polite. I enjoyed my overnight stay. 🙂

Price was unique not a thing I didn’t like,was real grateful.

Unfortunately, the place was run down and dirty. The floor lobbies were unvacuumed, and fingerprints were all over the elevator. Inside the room, the bathroom and furniture are outdated. Our bathroom had a cracked and chipped toilet. Loud, in an unsafe location, and the neighboring rooms, you could hear people screaming, children crying, etc... Also, people were smoking in the surrounding areas, and at one point early in the morning, smoke was in the room. The breakfast is a joke and consists of a bag placed on a small counter across from the check-in desk near the door, and the coffee is mon nonexistent after hours of service are done. Outside of the hotel property, there are numerous people who appeared to be hotel customers and their possible guests loitering: smoking, drinking, and using obscene language. Stay away, especially family and single women traveling.