リーソウ キャッスル(Leasowe Castle Hotel)

Service was good. Staff was friendly. Enjoyed the food. Room was cosy.

Service is good but the whole left side of building is noisey from Generators or Boiler systems. Consequently you need to shut your window fully to subdue the noise but then U have a lack of fresh air ..Or make sure U sleep on RHS of building if possible.

Great building and location but room was tired.

We’ve stayed here many times over the years but this time we were asked for a 200 deposit that will take 10 days to go back on to my account! The hotel room was far too hot and the radiator didn’t work Also asked for id luckily I had my driving license on me which I nerved usually do

Hotel itself is nice lovely room etc just a few issues we had during our stay. Firstly the room was set to what felt like 40 degrees it was unnecessarily hot in there. Secondly the breakfast this is where it majorly fell down. The food was bland and dry and my partners sausage was pink in the middle and the hotel receptionist didn’t seem to know what to say about it at checkout just told us to email him a picture of it and that was it not even an apology.

My first impressions were wow! Loved everything about it & no complaints. Unfortunately this all changed at breakfast! VERY short staffed! The staff who were on were Sue & Mark Ming who both deserve a mention-outstanding given that they had to cope with everything on their own & were running around trying their best topping up the coffee/toast/ etc, clearing & relaying tables, taking orders, serving etc. Because of this breakfast turned into brunch which for some of the other guests meant wasted time as they had plans in Liverpool as they were staying there on Sunday night. The breakfast cost £12 pp so £24 for my partner to pay which is A LOT & we wished we hadn’t been up sold when checking in I have rung twice to ask to speak to the Manager but he is never available. The receptionists are also lovely-especially the one from South Africa. As it had now been a whole month since our stay & he hasn’t acknowledged my complaint I have no option to write a negative review. Amanda Norton

Check-in process took over 15 minutes, after leaving all details when booked. One meal in the bar/restaurant had to be returned, staff in the restaurant/bar were very attentive and dealt with the problem, not too sure who was cooking the food! Window in room wouldn’t close properly and caused a draft and made room very cold, especially when heating went off at 11pm, I was promised a room voucher as compensation however wasn’t upheld. If wasn’t for these few issues was a nice hotel….

I was pleased with the room we were given. Room was very clean and beds were lovely and comfortable. The hotel was very cold downstairs. We asked a few times if we could close the lounge door to keep us warm, this ignored. Poor service. Breakfast was a disaster, very poor service but with two staff for a whole hotel was very poor. You really need to put your guests first above your wallet. Communication poor about wanting ID , £100 deposit thankfully we had both but had we not it would have caused lots of issues.

Stayed in room 21 looked nothing like the photos we looked at on the website . Dodgy electrics ie white wire coming out of a plug socket. So cold in the room the bed was damp . Bathroom was an ice box . Generally the room fixtures and furniture were tired and are in need of a total overhaul. I have stayed in £45 b&bs in Blackpool and Rhyl for a couple and had much nicer experiences . I will never stay here again and if I’m asked by anyone else I will tell them of my experience..