プレミア イン ウォーキング ウエスト - A324

Good arrangement, clean room, convenient parking

Nice hotel, clean warm and well appointed. Downside was that there was only one bath towel something we only noticed in the morning as we were getting ready to go to breakfast.

Arrived Thursday 20th November for 7 nights. Booked in asked what time we would like dinner said 6.30 pm. No mention of the restaurant no gas for heating building or cooking. Building temperature was 10 degrees, very cold. Waited an hour for the main course we limited choice as no gas. This continues for 6 nights as we could not get a hold of the manager, staff have no answers what we thought would be a day or two fix. Is still not fixed. Closed restaurant on Wednesday 26 November. Our 7th Night so we had a good meal at the local pub. With heat. Problem was that we could not get any information from team on find the manager. This establishment should be demolished. Not a place to visit in its current form food is very poor. Short staffed with little training including the management. Tara on the front desk is the only one that seems to be customer focused. Thank you Tara you are a Star

Had a lovely overnight stay here at Horsell. The staff were very welcoming (especially Tanya) and the room/bathroom were very good, in a peaceful location. We look forward to returning soon.

All good , everything was prefect. Car park was big , room was clean, front office was amazing, dinne and breakfast okay , I’ll coming back again

Worst premier inn I have ever stayed in ! Room and corridors filthy and carpet stained . Loo seat broken in bathroom and dirty and smelly. Bathroom fan broken nail clippings on bathroom floor and urine on loo seat Corridors full of leaves which had blown in No lift to first floor and heating only working occasionally Coffee machine kept braking down in Resterant The only redeeming point were the staff who were brilliant and did their best to sort out problems Avoid at all costs !