Residence Inn Deptford

We came with 5 people on the reservation but when arrived they gave us a room that only slept 4. They were able to get a rollaway bed from sister hotel but was inconvenient.

The front desk staff were super friendly and every employee we passed in the halls greeted us warmly. The lobby of the hotel is lovely and it appears they’re making an effort to improve. Our room was a king studio suite which we chose over other hotels for the kitchen feature. The kitchen was extremely clean and refrigerator/freezer, table, chairs etc. perfect for our needs. The bed and linens were also clean. The major problems were the smell of the hotel and room once you left the main lobby - the whole place basically smells musty and although we had a non-smoking room, you could tell people had definitely been smoking in there. It is also a pet friendly hotel which I hadn’t realized before, so I did see cats in windows when we pulled up and as someone with allergies I wish this had been made very clear before booking. I mentioned this at the front desk and the nice woman gave us a room on the 3rd floor noting that it’s less used for people with pets, which was somewhat accommodating and helpful. Though I did see a cat on the third floor so it does happen. The carpets around the hotel and in the room are pretty gross so I recommend slippers for walking around your room. The bathroom itself is pretty nice and modern but there was hair in the shower and behind the toilet. There is as others have mentioned some mold in the showers. Immediate area a little sketchy, loud highway, but tons of food and shopping. Not Marriott quality but will do, ask for 3rd floor.

We were very disappointed , the sofa bed was horrible you could feel the springs on the your back. It wasn't as clean as I would have liked. There was a used old sheet in the the sofa bed and tiny ants on the night table . Definitely not worth the money we paid.

Ok so I didn't want to have to make this review, but Marriott gave me no choice. They have NOT done anything to make this right. We stayed in a 2 bedroom suite with a full kitchen, plus another regular room. The lobby was nice - bright and clean looking. That's as far as the good went. We stayed at this hotel - hell, for two nights that were horrendous. As soon as we found another facility - we LEFT. We complained at the front desk but the Manager never called us while we were there. We left in the night and she never called after we left. We contacted Marriott customer service and they did nothing but tell me that the manager would call us. She hasn't. She refunded us for the night we left - but did nothing about the horrendous disgusting time we stayed. We couldn't find a place over the weekend for 3 rooms of people. We had family events and reunions planned and spent way too much time dealing with this, taking away precious family time. So, what did we endure? Filth, debris on the floors, moldy sippee cup behind the curtains, old toys and tiny choking hazards ( we had a toddler in the room who could have picked up anything) The kitchen had BLACK MOLD inside. The floors were dirty. The couch was broken down and belonged in the dumpster. The police roamed the halls for suspicious persons etc. The worst part? That was the MICE that were running around our room. We had a long day and returned to the room to relax before bedtime, and saw MICE running under the sofa!!! The front desk said the mice were in most of the rooms. They didn't even have any mouse traps to catch them. We stuffed towels under the door to the baby's room so they wouldn't crawl on her. We had no where to go. The next day we found another hotel and moved out immediately. Marriott still charged us full price. No one has contacted me. I have had to call customer service over and over. They say their policy is NO REFUNDS. They said they could give me some Marriott Reward points to cover 1 night in another hotel. SERIOUSLY. I only attached 6 photos, but there are more. Marriott didn't seem to think my issue was worth more than a few Marriott Points. I am very disappointed. The manager has NOT contacted me - aside from 1 email telling me that she resolved the issue. I will say the staff was nice. But they couldn't do anything to fix the problems. No managers were around over the weekend. There was a woman named Karen in the breakfast room that was kind and did her job well. But, if there are mice in all the rooms - I bet they are in the kitchen.

Make sure to check with the actual hotel, when using **********, about check in and out times and extra surprise fees upon arrival, as they do not coincide with each other.

The young lady at the front desk was the sweetest staff member!! Will definitely be back!

I have stayed here multiple times before and the property has gone steadily downhill. I am a Marriott Gold Status member so know what to expect from their properties. I reserved 2 x 1 bedroom suites with queen sofa beds. The first room we were given - 108 - smelled very bad and the pull out couch looked like was 30 years old and falling apart. There were terrible stains all over the cushions. When we pulled out the bed, it got much worse. The mattress also looked like it was 30 years old and terribly stained. I wouldn't let my worst enemy sleep on it. We asked to be moved to a different room - the staff was helpful and the mattress in the 2nd room was much better. However, the bathroom was moldy and in terrible shape. There was also no shower gel in the dispenser. I would not recommend this property.

Was not clean. Checking in was difficult. No rooms ready at 3:00??? Hallways dirty. Had false fire alarm (a kid pulled it) and we had to exit hotel. No compensation for inconvenience.

Had a great one night stay to see a concert at Lincoln Financial Field. It was convenient and a great place to stay; good location -near shopping and the highway. Quiet, well equipped room.