フェアフィールド イン & スイーツ アットウエスト ポイント(FairBridge Inn and Suites West Point)

Staff was friendly and helpful.

The room was not cleaned We found some dead bugs and Dirty socks under the bed... They didnt have a stove in the room, but the website said they have... We paid for a premium room but It was poor They said they havent a premium room, so for what i paid...?

Very nice manager at the front desk checking in, but the room was not clean. Old food in the microwave and the bathroom was dirty. Please ask the owners to provide more staff for the nice manager. He needs better support to maintain this hotel.

The photo on ******* is hardly reflective of the entire property. The gentleman at the desk was pleasant, but the property is just old, rundown and tired. Its only redeeming quality is convenience to West Point. Would not stay there again.

Update floors and shower, tubs gone. But, probably should have gone for new mattresses before other renovations. But inexpensive and always available. Enjoy the welcoming staff.

Was moved from one room to another 3 times, the door wouldnt open in room 1 and was moved to a difference room, after 3 hrs they room didnt cool off and was moved to a 3rd room. 2 hrs later the Hotel power and was without AC the entire night, AC came back on aroun 4am. Temperature was 80 degrees, I hope the hotel credits my card back or gives me a free night.

Nice upgrades are being made. Bed and pillows were very comfortable. Staff was friendly and accommodating. I look forward to staying there again when the upgrades are complete.

Very outdated! So much so that it is uncomfortable. Wall paper peeling off the wall, paint flaking and there was carpeting. The picture of the room does not have carpeting. It appears clean but felt unkept.

The facility was going through a weather catastrophe and very stressed. They had no customers and still worried about payment from *******. Not friendly.