ホテル エウロペイスキー ヴロツワフセントラム

実際、全体的にはとても良いホテルだと思います。部屋の装飾は非常にクラシックなヨーロッパスタイルですが、いくつかの小さな欠点があり、本当に腹が立ちます。しかし、それでも非常に清潔で、部屋は広く、場所も良く、Wi-Fiも非常に速いので、全体的にはまだ非常に満足していることを認めなければなりません。 1. フロントデスクの態度はとても悪く、昨夜チェックインしたとき、彼は私の要求にまったく笑顔を見せませんでした。 ホテルとして、お客様と対峙する際の最も基本的なサービス姿勢、そして人と人との間での最も基本的な笑顔が必要だと思うのですが、彼はこの仕事が全く嫌いだという気持ちを私に与えてくれました。 2. 最初に案内された部屋では、隣の二人の話し声が大きく聞こえ、部屋を変えてほしいとお願いしましたが、無視されました。その後、私が彼に攻撃的だったので、部屋を変えたいと言ったので、彼女は私に806号室を与えてくれました。 3. 部屋の外では基本的に路面電車の音が聞こえますが、夜は静かです。翌朝には路面電車の音が聞こえます。

朝食付きの宿泊施設であることを電話で確認したにもかかわらず、朝食には追加料金を支払わなければならないことが判明しました。この問題は調査されるはずだったが、誰も調査しようとしなかったので、私たちはお金を払った。バスルーム/シャワーの近く/にカビがありました。エレベーターは1基で9階まで対応可能です。夜はトラムの交通音が聞こえます。お勧めしません。

すべてが素晴らしく、素敵な部屋、素敵なサービス、そして良い雰囲気でした。 お勧めします

Brilliant stay, excellent rooms. Clean and very old fashioned glam. Would recommend highly to anyone going to this city.

Our stay at Hotel Europejski Wrocław was a mixed experience, with both positives and areas for improvement. Booking the hotel was a breeze, especially through Trip.com. The process was straightforward and hassle-free, which added to the convenience of our trip. The location is fantastic, offering easy access to the city centre and public transportation. One of the highlights of our stay was the mulled wine and winter tea served at the hotel café. They were absolutely delightful and perfect for the chilly winter weather! The room ambience was almost similar to Hotel Hetman in Warsaw—cozy and functional—but there were some issues. Every time we entered, the room smelled like wet carpet, which was unpleasant. Additionally, it lacked basic amenities such as an iron, ironing board, fridge, and slippers, which was disappointing. The room also wasn’t warm enough for winter, although the water heater and pressure were consistent, which was a relief. Unfortunately, the walls were quite thin, and we could hear our neighbours talking, which affected the overall comfort. Housekeeping did an excellent job of ensuring the room was tidy, though they strictly followed the “clean my room” tag system. On one occasion, even with the tag hung, our room wasn’t cleaned, but it was resolved the next day. The café staff were friendly and attentive, even though one staff member had limited English. Their effort to serve us to the best of their ability was commendable. Breakfast, however, was underwhelming, especially compared to our previous stays at Hotel Hetman in Warsaw and Hampton by Hilton Krakow Airport, which offered a more varied and higher-quality breakfast experience. Overall, while the hotel has its advantages, such as its location, easy booking process, and some friendly staff, the room conditions, breakfast, and service inconsistencies leave room for improvement. That said, don’t miss the mulled wine and winter tea if you stay here!