This hotel was a disappointment! It is written here at trip.com that it has NON-SMOKING facilities (even in public areas) but this is not what happens! They gave me a room at the elevator hall on the 2nd floor and all the time I saw people smoking RIGHT IN FRONT OF THE NON-SMOKING BANNER next to my room's door and the hotel simply did NOTHING about all my complaints. After several requests the only thing they did was to move me to another room (which was not very clean). Additionally, people smoke in the elevator, which forced me to go down the stairs many times to avoid the terrible smell.
Why would you sell yourself as a NON-SMOKING place if this is not respected? What a fraud! I booked because of it.
Additionally, the property is extremely noisy with people yelling and children running, even at 6 am in the morning. No respect at all for other guests.
The only good thing about the place is its location. Nothing else!
I herein share photos of the non-smoking banner and the trash bin right in front of it full of cigarettes.
翻訳
ホテルからの返信: Dear guest, hello! We deeply apologize for any negative feelings you may have experienced during your stay. The hotel prohibits guests from smoking, and we have not been able to guide and supervise guests' smoking behavior in a timely manner, which is not good enough for us. In the future, we will strive to improve and hope that you can give us the opportunity to make corrections.
I’ll go somewhere
ビジネスダブルルーム(窓なし)
宿泊: 2024年6月
家族旅行
4件の口コミ
3.5/5
投稿: 2024年7月19日
Blanket has big holes, I was quite shocked.😂 Towels somehow look like it going to be thrown away soon. Can’t say that housekeeping did the room makeup, it’s just coming to refill amenities and randomly swept the floor. (Not even in the corner, under the table or behind the door.) The floor was not taken care properly until the last day. Phone in the room was only for decorating, can’t even use. But okay, everything was fine because we didn’t spend most of our time there. The location is perfect.✨ If you walk outside, there were restaurant right next to it, attraction like Chengqiang in front of you. More over, I would recommend to try walking around because you would randomly find food streets and attractions. It’s quite nice! Anyway, It could be count as a good stay, but I hope it get better in the future.
翻訳
ホテルからの返信: Dear guest: Hello! Thank you for your visit, and we sincerely appreciate your love and recognition of us. Remembering the wonderful time you had here moved us deeply, and it is our duty to provide guests with a wonderful stay experience. We are honored to receive your approval, and we are more motivated to continue moving forward. We hope to have more opportunities to serve you!
Loree
ビジネスダブルルーム(窓なし)
宿泊: 2024年5月
一人旅
25件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月23日
The hotel is a good find in the heart of Xi'an! The rooms are clean and the bed is too soft! The hotel is also situated within walking distance to Xian City Wall, Drum Tower and Bell Tower. It is also close to the subway station! Overall, it's really a good choice for a very cheap price! Highly recommended!
Nice location. My first room smelled strongly cicarette's smoke but I got a new one. The room was clean but the building is quite old that's why it's not so fancy.
Had a great stay here. It’s a bit dilapidated but the room had everything we needed; big firm bed, clean, good shower. Check in was relatively easy although a bit confusing as my translation app wasn’t working and the staff didn’t speak any English.
One thing to be aware of is the place is actually called the Ease Hotel, there’s no sign out front saying Yiju Hotel. That caused us some confusion on the pouring rain, walking back and forth. I checked trip.com for a picture of the front, luckily it shows the actual front clearly.
The hotel Was good
the room clean and confortable
The receptionist was really friendly and kind.
She helped us a lot to book a taxi and gave information we need to visit the sites.