ホテルからの返信: Dear guest, we are very sorry for the bad travel experience you had. Thank you for providing us with valuable suggestions. We will definitely take every guest's check-in experience seriously. We are located halfway up the panoramic view of Mount Siguniang, and through the glass in the hall, we can see the magnificent Mount Siguniang. The two bedroom private garden suite with sparse rain, dusk, and snow that you have booked, facing towards Balang Mountain and Jiajin Mountain, allows you to directly enjoy the beautiful scenery of the snow mountain in the room. This room is an externally connected suite with a large observation terrace, covering a total area of 70m ² We apologize for not communicating with you about the room type in a timely manner, which is due to our inadequate service and includes 2 1.8-meter king beds. At the same time, each of our rooms is equipped with an oxygen generator, floor heating and 24-hour hot water supply, which can be used at any time. Because of the high altitude, strong ultraviolet radiation on the plateau, and dry air, hand cream and lipstick are prepared for guests in the green small gift box on the washstand in the room. Pay attention to moisture retention, and replenish more water. I hope you have a rest and a happy journey. Regarding the issue of sound insulation, our guest rooms have all undergone sound insulation tests and can achieve a good sound insulation effect of 32 decibels. However, we have also realized that different guests have different sensitivities to sound, and we have specially equipped 3M noise reducing earplugs. It may be that we did not explain it clearly to you and you did not use it. We are very sorry for this. We deeply apologize for not providing you with a perfect check-in experience this time. We hope you can give us another chance. We will strengthen our service training, refine our service requirements, and hope to provide you with a more perfect check-in experience.