The Alexander, a Luxury Collection Hotel, Yerevan

Hotel stay was very nice and the room was very large and clean

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My friends and I went to have coffee and try the service of a Luxury Collection Hotel. Ani was excellent, super friendly and embodies the true hospitality. Thank you for you. We will definitely recommend this hotel and come back and try to stay.

My stay at The Alexander Hotel in Yerevan started with high hopes, as the staff initially showed good intentions and a willingness to help during a challenging time (back injury). However, after 10 days, I’ve experienced repeated mismanagement and poor execution, which have greatly impacted my overall impression. For New Year’s Eve, we arranged with the concierge to have food we ordered delivered, plated by room service, for a more elegant dining experience. This took at least six calls to coordinate. Despite the effort, the food arrived in its delivery packaging. After complaining, they eventually brought it plated—but 40 minutes later, and obviously it was cold. Breakfast has also been a constant source of confusion. Despite ordering in-room breakfast daily, we still don’t understand what is included in the room service breakfast or what the charges should be. It seems to vary depending on who takes or prepares the order. This lack of consistency is frustrating and far from what you’d expect from a hotel of this category. While the staff seem well-intentioned and eager to please, their execution is often times chaotic. The handling of our airport transfer was another disappointment. Despite detailed confirmations about needing a sedan with reclining seats due to a back injury, they provided a Fiat van with no reclining seats. After excuses and a blame game, we ended up using Yandex and leaving in a proper sedan we booked ourselves. The overarching theme of my stay has been a disconnect between intentions and execution. While the staff’s friendliness is evident (special mention to the bellhops team, amazing people), the miscommunication, inconsistency, and occasional sense of greed from management make it hard to recommend The Alexander without significant reservations. A hotel of this brand, at these prices, with these nice facilities, deserves better management for sure.

The Alexander is the quintessence of luxurious hospitality in Yerevan. Located in the very center of the city, close to the major attractions such as museums, shops and Vernissage market, the hotel represents the best choice if you are in search for an excellent stay. Bed is comfortable and room is well separated from the bathroom and changing room. Fresh fruit and water are always ready for guest as well as a very carefull attention to the cleaning of the room. Breakfast is serverd in the Italian restaurant located on the 12th floor of the hotel. Fresh, with a chef ready to accomplish every desire, a tasteful solution to start the day. The room service was not such a good experience. Staff is kind and attentive to the guest necessties. A truely enjoyable experience even if missing of some local authenticity. The hotel could be in every city in the world

The hotel itself has a beautiful location and the staff is very nice. It was also a nice surprise to get a pitcher of herbal tea before bed and the breakfast and breakfast staff was outstanding. We had 2 rooms with a rate of almost 700 euros each per night and were very surprised to find notes in the room saying the toiletries (that are usually always provided free of charge) cost around 10 euro for 40 ml and not to remove it from the room. Makes you wonder if they refill the tiny bottles? It made us uncomfortable and we didnt touch the shampoo or conditioner. Not what you expect when you pay this much . Other than that the beds were comfortable, rooms spacious and the breakfast buffet very varied and good.