The hotel is very comfortable and provides excellent service experience.
翻訳
ホテルからの返信: Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations regarding the cleanliness of your room. This is certainly not the level of service we strive to provide our guests, and we appreciate you bringing this to our attention. Please know that your comments have been shared with our housekeeping team so that we can address the issues and ensure they are rectified promptly. We are committed to providing a clean and comfortable experience for all our guests, and your input helps us to improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service that we are known for. Best regards Front Office Manager Alexis Sislian.
Alex provided a warm and welcoming reception that truly made my day! His friendly demeanor and professionalism created a positive atmosphere. I felt valued as a guest, and his attention to detail did not go unnoticed. Thank you, Alex, for making my experience exceptional!
翻訳
ホテルからの返信: Dear Gokhan. Thank you so much for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Hope to see you again and again in our hotel. Best regards Front Office Manager Alexis Sislian.
BussaBangalore_India
宿泊: 2024年9月
家族旅行
2.0/5
投稿: 2024年10月3日
For two days in a row, on Oct 2nd and 3rd, 2024 we had the misfortune of having to enter an unclean room when we (my wife and I) returned after 4 hours and 6 hours 20 minutes,respectively, on the said dates. Lame excuses and evasive replies were given about there being 150 rooms and that cleaning goes on till 6 pm. It was pointed out to persons manning the reception, Mr Alexis Sislian and Ms Nare Yeghiazaryan that we are aware of all this as we are experienced travelers and stay in different hotel chains, but it is the first time that we are facing a situation where the room has not been cleaned even 4 hours after our leaving the room ( 6h 20m the next day). It was also pointed out by us that we never found a "Please Make My Room" card which we would have readily placed if there was one. Following several reminders (at least thrice on 2nd Oct' 24 and twice on 3rd Oct'24), and waiting for half an hour and more, the room was cleaned in a jiffy without paying much attention to cleanliness and leaving the Cleaning Spray on the table in the room, instead of the House-keeping staff taking it with them. The missing "Please Make My Room' card was surreptitiously put where it should have been in the first place. Radisson Blu belongs to a Premium segment and they have to take extra care to train their staff to respond in an acceptable manner when an issue that affects hospitality and service is taken up with them.
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations regarding the cleanliness of your room. This is certainly not the level of service we strive to provide our guests, and we appreciate you bringing this to our attention. Please know that your comments have been shared with our housekeeping team so that we can address the issues and ensure they are rectified promptly. We are committed to providing a clean and comfortable experience for all our guests, and your input helps us to improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service that we are known for. Best regards Front Office Manager Alexis Sislian.
Edwardgeorge88
宿泊: 2024年8月
一人旅
5.0/5
とても素晴らしい
投稿: 2024年9月30日
This is the 7th time I go to this hotel Room perfect Laundry perfect Air cleanness perfect Location perfect Staff perfect Breakfast perfect Bar perfect Bamboo bar perfect Grills perfect Green lawning perfect
翻訳
ホテルからの返信: Thank you so much for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Our team strives to provide the best service and create a comfortable atmosphere for all of our guests. It's fantastic to know that we succeeded in making your visit memorable. We hope to welcome you back soon! Safe travels! Best regards Front Office Manager Alexis Sislian
RB545
宿泊: 2024年8月
一人旅
5.0/5
とても素晴らしい
投稿: 2024年9月25日
I stayed at the hotel for 3 nights, and overall the standard was amazing. The hotel is just outside the city center in a great location, which is surrounded by a park. The restaurant staff were some of the most professional, customer focused and real 5* team I've ever met, especially Hovhannes, Daniel and Abraham. Food was also great and there are a wide variety of options. There's rooftop bar as well as a main restaurant with a terrace and the lobby bar. Service was fantastic at all of them. The rooms are very clean, stylish and comfortable, and I found them completely relaxed and silent and no noise from the roof top bar. There is also a pool, jacuzzi and sauna and Hammam which are very modern, spacious and clean. Very relaxing after a day of exploring the city. The interior and reception area is nice too. Although the reception staff are generally young and inexperienced, they try their best. This is the only area which is not quite up to Radisson Blu and 5* standard yet, but from conversations I'm sure it's something that's coming. I'd reccomend this hotel to anyone looking to explore Yerevan in style and be able to relax at the same time. It's also around 2€ for a taxi to the city center.
翻訳
ホテルからの返信: Dear Guest, Thank you for choosing our hotel and staying with us. We appreciate your opinion, thank you for the review. We sincerely hope to welcome you back to our hotel and convince you that we are going in the right direction. Best regards Front Office Manager Alexis Sislian
216manojb
宿泊: 2024年7月
家族旅行
3.0/5
投稿: 2024年8月27日
Reception and check in : very smooth. No place to sit / wait around the reception, which meant we had to keep standing until checkin is complete- this is a first time experience for me in a 4-5 star hotel chain globally. Rooms: Great Superb room ambience and furniture, comfortable bedding, tv connects to Netflix, YouTube etc. Room Service: Very good - exceptional cleaning and service. Breakfast Restaurant food and staff: Very Poor Despite our request to ensure vegetarian food for breakfast there was no hot vegetarian breakfast, limited salads were veg nor were their breads without eggs available. We were informed by the staff that only a veg tea cake was available. We found two of their badlie staff at the restaurant quite rude and this is the first time I experienced a chain like Radisson’s where the chef and staff explicitly declined even cooking us a vegetarian sandwich.. this is extremely disappointing and yes did ruin our stay. The steps to pick main course breakfast was a hazard risk with wires dangling before the steps which could result in people tripping.. something that was totally ignored by the place. The restaurant experience and the staff is the reason for my rating at 3/5 instead of 5/5.
翻訳
ホテルからの返信: Dear Victoria, Thank you for choosing our hotel and staying with us. We appreciate your opinion, thank you for the review. We strive to provide the highest level of service at all times. We know that there is always a space to improve our service, so we are grateful that you were letting us know your opinion and comments after the stay. We sincerely hope to welcome you back to our hotel and convince you that we are going in the right direction. Best regards Front Office Manager Alexis Sislian.
jalalseddighi
宿泊: 2024年7月
その他
4.0/5
とても良い
投稿: 2024年8月13日
Everything in the hotel was excellent, but the price of breakfast was a little high compared to the price of the hotel
翻訳
ホテルからの返信: Dear Mashhad, Thank you for choosing our hotel and staying with us. We appreciate your opinion, thank you for the review. We sincerely hope to welcome you back to our hotel and convince you that we are going in the right direction. Best regards Front Office Manager Alexis Sislian.
Gaz58
宿泊: 2024年7月
出張・ビジネス
4.0/5
とても良い
投稿: 2024年8月4日
The hotel is comfortable and facilities/equipment that I used worked without problem. But during my stay there was loud, thumping music coming from somewhere - I suspect from the roof level restaurant - from around 1900 until later than 2300. The noise was loud enough to disturb sleep - I was there for work with early starts and this really spoiled the stay for me. Breakfast was the broad selection that is to be expected at this brand of hotel, and was a nice start to the day….but beware of the coffee which was indistinguishable from dishwater while I was there!
翻訳
ホテルからの返信: Dear Gaz, Thank you for choosing our hotel and staying with us. We appreciate your opinion, thank you for the review. We strive to provide the highest level of service at all times. We know that there is always a space to improve our service, so we are grateful that you were letting us know your opinion and comments after the stay. We sincerely hope to welcome you back to our hotel and convince you that we are going in the right direction. Best regards Front Office Manager Alexis Sislian.