Zhang Mansion

Zhang Mansion is a peaceful oasis from the hustle and bustle of the ancient village, its decor and furnishing is fitting with the historic setting but with modern, clean and comfortable amenities. Would definitely stay again and would strongly recommend to others! Hotel manager was very communicative, but you need to have WeChat. They can communicate in English by message with you. The rooms were stunning, service was excellent and the communal areas were beautiful and comfortable. Hotel breakfast was freshly made and they were able to accommodate our requests. Some of the rooms require ascending steep stairs, so if you have accessibility needs it would be best to inform the hotel in advance. Bedrooms are comfortable and cosy. The addition of the tea ceremony area is brilliant. The mattresses and bedding were clean and comfortable. Bathrooms were clean with good pressure hot water. The hotel also put us in touch with a honest and reliable driver that we used for transfers from the bullet train station as well as a trip to Huang Shan (yellow mountain).

Breakfast was included but I asked for a cup of coffee and they told me ¥ 28/cup. The whole night there was a beeping sound to spoil the sleep

Rustic and beautiful traditional house. Comfortable room with nice amenities. Very friendly staff. Highly recommended to stay there to experience this local culture. Simple but delicious breakfast

Overall, I really enjoyed the stay at this hotel. It is very charming, and suits the Hongcun setting so well. The decor is traditional Chinese and so lovely. The staff is wonderful and attentive. The bed is comfortable. The common areas are plentiful. Lovely courtyard outside the room. I am happy with my choice! I would stay here again. The room rate for this hotel is a bit higher than I would expect. Some reasons for this are the pool is not in usable condition, the bathroom is downstairs from the bedroom. The stairs are very steep and a bit precarious to climb and descend. There is no laundry service and not an easy way to do one’s own laundry. All in all I am pleased with my stay at Zhang Mansion.

The hotel is a nice place, old building, and full of old-world charm and character, but it is not without problems? First, the room we were given had some major problems, the biggest issue was a bad damp smell, and upon entering the room for the first time, we notice the 1-meter patch on the wall where the water had penetrated the wall, given the room a bad musky smell and odour, making it impossible to stay in. We contacted the owner, Ms Yang who doesn’t speak a word of English, and contacted trip.com customer service, who contacted her on our behalf to try and resolve the issue. At first Ms Yang said there is no mould and denied there was ever a problem and stated that the building is 300 years old, and this is not a damp problem. She explained that the house was fully booked and there is no way to change rooms and then laughed at us. I explained to her that we have been travelling for over 20 years and have lots of experience, we must have stayed in over three hundred hotels, and we want a refund, and we will go somewhere else that is habitable. She refused to refund, stating that she will lose money, so we tried to compromise further and resolve the matter another way. I asked to change the room, and she insisted she was fully booked, I checked on trip.com and it appeared she was indeed full. She still refused to change the room in any case, even though i could see some rooms were unoccupied at this point, I suspected that the other rooms were in good and habitable shape and not like this one and that she just gave this to us because we are foreigners, perhaps she thought we would not complain about it, perhaps she thought its normal and there are no health problems staying overnight in a room full of mould? It was now certainly clear she does not understand the hospitality business at this point. Further communication with trip.com resulted in agreeing a room change the following day. She agreed to do this reluctantly and again stated she will lose money, well, maybe she should not sell and market mouldy rooms during a busy season. A money grab is clearly what she is looking at here. So, after a bit of hassle, we agreed to stay one night in the mouldy room and move the next day. She showed me the room she would change us to the following day (mentioning it is a higher price room again!) and sure enough, there were no damp problems, no smell in this room. She also offered free fruit, which comes in the room in any case, so not really any kind of offer, let us be serious! Other problems we encountered in brief. First night room: half of lights not working in the bathroom (I counted them) the bathroom tiles were filthy dirty and had black mould on them. The swimming pool was half empty (or half full) The rooms come with toiletries, and I am very surprised everything is plastic, I have stayed in many places at 1 quarter of the price and have gotten bamboo toothbrushes and wooden combs, which are simply much better for the environment. The towels are also old and not soft at all, I suspect they are several years old and had thousands of washes, there is dirt also inside and under the cupboards, again, all small things that are easily rectified. Lastly, the skylight was also not functional For 175 euros a night, this place is of a shocking standard, if it were my establishment, I would fire all the cleaning staff! One room sole for one night’s revenue would pay an entire month salary of an Ayi or cleaning staff! It is simply not up to standard!!! and there is NO EXCUSE for dirty conditions!!! Do not be fooled for the photos, and location, do not let this hotel rip you off, it is not worth the money, and it is ridiculously overpriced for what it is! There are much better places to stay for the money you pay here! This business clearly only cares about its profit margin and nothing else. This place "could" be good if the people who ran it really cared for it instead of looking only at the $$$$. SUCH A SHAME!

作為地道的少小離家的徽州人來到宏村初遇張公館，卻驚艷了我的整個水墨清明。穿街過巷後終於找到了低調的門牌，推開一扇小門便開啟了一個世外桃源的洞天。古色古香的明清老宅，修舊如舊的徽式風格，古樸典雅的傢俱陳設讓人彷彿穿越了時空，回到了往昔的繁華古徽州。前廳後院，百年斑駁的牆面配上黑白相間的清明雨色，卻也頗有種“舊時王謝堂前燕，飛入尋常百姓家”的滄桑感，彷佛置身於一副中國水墨畫中。這是一座具有三百年歷史的老宅，位於宏村核心景區內，步行到月沼衹需要3分鐘。客房類型眾多且風格不一，幾乎都是主打中式復古風格，雕花木床、木榻及梳粧台都是仿古設計，房間內的字畫、瓷器彰顯着徽派顯學，房門是仿古的木門插銷配鑰匙。浴室內的配套都是絕對高配，戴森的吹風機配愛馬仕的浴品，既有歷史的厚重，又體貼入心。主人和客人同住，養了很多四衹貓咪，幾個庭院，還有一個漂亮的游泳池，住客枕着園景愜意地喝茶和發呆。管家服務極致周到，詢問晚上的隔音，早上準備暖心的早餐，從停車場一路拉行李帶我們CI，將我們的行李拖上狹窄的老宅樓梯，臨別用小電驢又送拉着我們的行李回停車場。這裏要説一下，老式徽派宅院的木製樓梯都是又窄又抖，而且廂房之間隔音不是很好，如果來沉浸式體驗老宅生活的就不要抱怨了，自己多注意下。總之，這裏的確讓我對宏村的印象變得更加美好和充滿念想，無疑它是村落裏最好的私宅酒店，沒有之一，一種一世醉夢不復醒的感覺。

這次的張公館入住體驗可謂是給我帶來了很大的驚喜。剛到宏村時，為了快速入住，我們給前台打電話詢問哪個停車場離酒店最近，結果酒店前台直接派人開着小車來接，行李不用自己拿了。這點希望店家標註醒目點，不然不打這通電話不就不知道還有這項服務了嗎 再來講講客房體驗：酒店整體是百年老建築改造，最大程度保留了原來的面貌。環境幽靜、典雅，又正趕上雨天，在淅淅瀝瀝的雨中品茗，讓人心曠神怡。客房內部是複式結構，下面是衞生間，上面有卧室和茶室。唯一美中不足的是卧室有很多灰，這也是老宅的通病了。客房內提供的用品也是一流的，洗漱用品是愛馬仕，吹風機是戴森，水也是依雲的，上次入住這樣的酒店還是麗思卡爾頓。 總的體驗來説，這是一次絕不辜負的宏村休閑之旅，希望老闆的生意越來越興隆

房間很別緻，在單獨的小院子裏，房間裏面格局也很有設計感，雖然不大但很舒適。車接車送。重點，第一天定了村子裏其它家餐廳，吃完後接下來兩天全部在這家民宿自己的餐廳吃的，比外面的好吃。老闆娘很nice，走的時候會給伴手禮，沒給記得要提醒老闆娘。

非常滿意的一次住宿體驗，典型的徽派建築風格民宿，酒店硬件設施很好，洗漱用品也很不錯，很幸運的被升級了房間，一進房間配有歡迎果盤、依雲礦泉水和氣泡水。老闆人很熱情，也很實誠，電話聯繫後，有小觀光車去停車場接送，周邊吃飯什麼很方便，不過逛了一圈後，我們還是選擇回民宿吃晚飯，都是老闆娘當天購買的新鮮食材，而且餐廳衹針對住店客人，對外不營業，口味很不錯，強烈推薦！另外早餐也很豐盛，不過忘記拍了。