Guestroom is big. Walls are not soundproof as we could hear a couple making out next to us.
翻訳
ホテルからの返信: Hello! First of all, thank you for letting us know about the problems we have encountered during your stay with us. We are very sorry that we have not been able to meet your expectations, and please allow us to express our sincerest apologies to you. You can contact our staff to help you change your room when you move in, and we hope to have the opportunity to provide you with a better stay in the near future.