We don't understand the negative reviews written about this hotel, we have never stayed anywhere as a family where we felt our happiness was put front and centre like it was here. Due to food allergies and dietary needs communication was established with George the manager before flying, who quickly assured us that as soon as we arrived our needs would be noted and met, and they certainly were! Dinos the chef came out to speak to us every night about meals we could eat or what he could whip up in the kitchen for our daughter, and Esmeralda was extremely helpful in the morning and lunch time slots to make sure we had what was needed both always with a smile and a hello. The food is amazing, the variety was fantastic and nothing was too much, we didn't ask for anything special but I'm now slightly addicted to the fritters Dinos cooked up! If you are a vegan, the food they provided - the burgers, fake chicken, kebabs etc was way better than what is available in the UK supermarkets. They provided dairy free butter and cheese and always showed us the packaging to double check. Grateful to George for the supermarket runs! The hotel is very clean and maintained to a high standard, the majority of the staff are so lovely, polite and welcoming, and learning a few basic greek phrases such as hello and thank you just seemed to make their day. The pool and beach areas are fantastic, even if they were busy it wasn't long before beds became available. Inclusive drinks were good, including the beer. Evening entertainment was brilliant and the social areas outside and the rooftop bar were comfortable and always clean. The town is a short walk down the beach (got lost trying to go down the roads, use the beach to the main ***** then head up). Again this hotel was a fantastic stay, George and his team made us feel like family visiting - and honestly what more could you ask for. N.B. If you are reading this from the UK thinking of booking with TUI - please don't. They were abysmal from start to finish, from check in (one staff member 300 people to check in) to return, TUI were a waste of money, and the days they book you into the hotel make no sense, as a family we had to pay for an extra day as our pick up was 3am and check out was 11am the day before - this is not the Galaxy's fault, but TUIs and they don't listen nor care, Zante airport was full of disgruntled families and travellers from all over Zante 100-200 euros out of pocket because TUI couldn't organise a drink in a brewery. There were no reps around, and the reps available on the app were robotic and the most non empathic people ever communicated with. JET2 were seen at the hotel a few times, book with them. As a family we loved our stay at the Galaxy, George and his team, including Dinos and Esmerelda made our stay an unforgettable one.
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