Very friendly staff, super responsive whenever we need their help. Amazing breakfast every morning and lots of activities available during the evening.
Warm Sun Mountain-View Double Bed Room (Zen Tea Table, 180° Peak Pool View, Large Bathtub)
宿泊時期: 2025年6月
夫婦・カップル
8件の口コミ
6.5/10
投稿日: 2025年7月24日
The service was super good - Top! They help us with transfer of our luggage and helped us plan our trip in Zhangjiajie National Forest Park. Unfortunately, we do not think the money is worth it and fit the hotel standards. The floor in the room was uneven, the terrace door did not work probably, the hotel standard was lower than other hotels in China that was half price, the room was a bit dirty, and the pool looked really dirty, you was unable to see the bottom of the pool. Moreover, you will need a cap to get around, the hotel is not placed near anything. We will suggest you stay in the city Wulingyuan. We transferred to Wyndham hotel in Wulingyuan, very nice place. It is important to note that the view was beautiful and the staff was very nice and helpful at this hotel.
翻訳
6/8
ホテルからの返信: Thank you for sharing your experience. We truly appreciate your kind words about our staff—their dedication to assisting with luggage and trip planning means a lot, and we’ll pass along your praise.We sincerely apologize for the shortcomings you encountered. These fall far below our standards, and we’re already addressing them with thorough inspections, repairs, and enhanced cleaning protocols.We understand your preference for the Wulingyuan area and are glad you found a stay that suited you better. It’s good to hear the view here left a positive impression, as that’s part of what we hope to offer.Thank you again for your feedback. We hope to have another chance to welcome you, with improvements that meet your expectations.
ゲスト
Xiyue 270° Gathering Double Bed Room (Massage Whirlpool Bathtub + Large Terrace)
宿泊時期: 2025年3月
友人同士
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年5月4日
Great location
Staff is super kind and helpful
We had great time highly recommended
Perfect location after a long day of hiking on the Mountain. Beautiful few and a very nice Pool. The stuff is super friendly and helpful.
翻訳
ホテルからの返信: It‘s our pleasure you like the view from XMAN. Whether the journey continues or not, I hope your future journey will be as smooth and pleasant as your stay in XMAN