Room was warm and stuffy. Staff did not mention the air conditioner was not in use prior to check in. There werent enough ventilation through the night as there only one small window that could be opened, and there’s an air purifier, which they mentioned could function as a fan but with minimal efficacy. Staff did mention about changing room at night when we informed then it was warm, but we dont think that would make any difference at all. All in all, we suggest they provide a proper electric fan which serves a good alternative to switching off the main air conditioner due to autumn.
翻訳
ホテルからの返信: Dear guest: Thank you for choosing Grand Metro Park Xingyuan Zhangjiakou. We highly value your experience and appreciate your valuable feedback. We have already passed it to the relevant departments. We will take action to respond to your expectations. We look forward to the opportunity to serve you again in the future and to show you our improvements and progress. Wish you have a pleasant life.
Zachary Allan Sullivan
スーペリア クイーンルーム
宿泊: 2024年3月
一人旅
14件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月19日
Nice hotel! Very friendly staff and big clean rooms. Easy to recommend!
翻訳
ホテルからの返信: Dear guest: Thank you for your recommendation and support of our hotel . We will work harder,continuously improve the service level, thank you !
Scott
スーペリア クイーンルーム
宿泊: 2023年10月
カップル・夫婦での旅行
22件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年10月19日
This was the best hotel I've stayed at in China. It's even better than hotels that were 4 times the price. The attention to detail in the rooms was excellent. My favorite amenities were the pillow/mattress menu, free soap scrubber in the shower, open concept bathroom. I was also please that the hotel provided a small air conditioner (since it's late October, the hotel's system was set to heat instead is cool) and I was able to sleep in 20 degree comfort. Also, the hotel had free wine tasting! Also, the restaurant was delicious (expensive, but worth it!).
翻訳
ホテルからの返信: Dear Sir or Madam: Thanks for chooseing Grand Metropark Hotel Xingyuan Zhangjiakou. We are happy you can have a wonderful day. Your support and recogntion will definitely make us go further!We will continue to improve the quality of products and sercives! Looking forword to your next visit. I wish you can have a happy life .
Iswat
スーペリア クイーンルーム
宿泊: 2023年2月
友人との旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年2月16日
The staffs were readily available to help and the ambulance was really nice. I enjoyed my stay so much at the hotel I definitely recommend
翻訳
ホテルからの返信: Dear guests! Thank you for choosing us and being satisfied with our service. Your encouragement to us is our driving force. We will provide you with better services in the future. Have a nice day!
MK
スーペリア クイーンルーム
宿泊: 2023年6月
友人との旅行
17件の口コミ
4.7/5
素晴らしい
投稿: 2023年6月26日
Overall, great service. Friendly staff from start to finish, large clean and comfortable rooms, and a great restaurant. Will definitely return on my next trip to Zhangjiakou.
翻訳
ホテルからの返信: Dear guests! Thank you for choosing us and being satisfied with our service. Your encouragement to us is our driving force. We will provide you with better services in the future. Have a nice day!
ゲスト
エグゼクティブ クイーンルーム
宿泊: 2022年10月
友人との旅行
1件の口コミ
4.5/5
非常に良い
投稿: 2022年10月2日
The hotel is really clean and the services are up to par. My friend and I got executive lounge and it took forever for them to check up in because we were foreigners. When we were finally checked it. We decided to stay longer as we were impressed with the cleanliness and amenities of the space, but we were declined at the front desk with the excuse of my friend passport is with the immigration and she only had a visa sleep so they can’t allow us stay in their hotel longer. And they kept calling our room asking for our school’s name in chines, our home address. So many frustrating personal questions. But aside from that, they were really friendly and the place was nice, the breakfast was great as well
翻訳
ホテルからの返信: Dear Guest, we are glad that you like our hotel and would like to share your experience with us. We are looking forward to your next visit because we need to meet the requirements of the relevant departments, have a nice day!
purity Maphoshe
スーペリア クイーンルーム
宿泊: 2022年12月
一人旅
7件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年1月8日
Beautiful and clean hotel, stuff was very friendly.
翻訳
ホテルからの返信: Dear guests, thank you for your favorable comments on us. We are very happy that our service can satisfy you. We look forward to meeting you again. Wish you a happy life!
Michaela
スーペリア クイーンルーム
宿泊: 2023年3月
出張・ビジネス
26件の口コミ
4.7/5
素晴らしい
投稿: 2023年3月19日
Really new , clean and nice 👌
翻訳
ホテルからの返信: Dear guests! Thank you for choosing us and being satisfied with our service. Your encouragement to us is our driving force. We will provide you with better services in the future. Have a nice day!