ホテルからの返信: Thank you for your feedback. We appreciate your comments about the convenient location and helpful front desk staff. We apologize for any inconvenience caused by the less-than-thorough room cleaning during your stay. We will work with our housekeeping team to ensure that all rooms are cleaned to our high standards. We look forward to welcoming you back in the future.
The hôtel was ok. The rooms were spatious and the sheets were clean but the rug was very dirty and outdated with cigarette burns everywhere. What disappointed us however was that the woman at the front desk was unable to help us. The description of the hôtel promised a friendly staff that could help us book our tickets for tours. The woman would not understand a word I was saying even through a translator. She did not even know at what Time the Danxia colorful mountains opened or when to get there. The description also promised breakfast and a restaurant but we were sent to a small restaurant next to the hotel to eat. The first day they made us pay. The second another woman (much nicer) gave us coupons.
翻訳
ホテルからの返信: Dear Guest, We are truly sorry for the unpleasant experiences you had during your stay with us. We sincerely apologize for any inconvenience this may have caused you. Regarding the carpet issue, we will immediately arrange professional personnel to conduct a deep cleaning to ensure a clean and comfortable environment for all subsequent guests. As for the inadequacy in our front desk service, the staff member who attended to you was not fully familiar with information about local attractions like Danxia Wucai Mountain. We will provide enhanced training to all front desk staff on service awareness and business knowledge. Regarding the breakfast arrangement, your booking did not include breakfast. We will offer you a hotel coupon the next day, hoping to make up for the inconvenience. Once again, we apologize for your unpleasant experience. We sincerely hope you can give us an opportunity to improve. We look forward to serving you again and letting you feel our sincerity and progress.
Good value money with a good location and good matress quality. Satisfied!
翻訳
ホテルからの返信: First Choice for a Clean and Comfortable Trip. Thank you sincerely for choosing Shunxiang Hotel. We strive to provide you with a clean and comfortable living environment, bringing you only a pleasant vacation experience. The hotel offers shuttle services to and from the West High-speed Railway Station and a variety of guest rooms. Seeing your satisfaction and recognition fills us with great joy. We hope you will continue to choose our hotel partners for your next business trip, and we look forward to providing you with an unforgettable stay experience again.
ゲスト
Ganzhou Yi · Business Triple-Bed Room (with Dry-Wet Separation Bathroom + Clothes Storage Wardrobe)
宿泊時期: 2024年3月
友人同士
7件の口コミ
10/10
とても素晴らしい
投稿日: 2024年5月6日
Nice hotel, spacious room, convenient location
翻訳
ホテルからの返信: Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel, found the room spacious, and appreciated the convenient location.We strive to provide a comfortable and pleasant experience for all our guests, and it means a lot to us to know that we have succeeded in meeting your expectations.Thank you once again for taking the time to share your thoughts with us. We look forward to welcoming you back in the future and providing you with the same high level of service.
ホテルからの返信: Thank you for your appreciation, Shun Xiang believes that every encounter in life is hard-won, I am very happy to leave you a good memory after separation, Shun Xiang's only expectation is to use our professional and considerate service to add a little happiness and beauty to your travel life, and I am willing to meet you again~
M2b3bbrov****
Lushui Yao · Street View Family Suite (with Dual-Window Lighting + Two Private Bathrooms)