One of the best hotels we have ever stayed. The room is spacious and customer service is excellent. Staff assisted us with the laundry so we did not have to do it ourself. The buffet breakfast has a variety of choice. I would definitely stay here again if we come back to Zhangye.
Hotel service is 5-star. Room was very clean and very spacious. Snacks were provided as well as foot bath. Breakfast had many choices. I would definitely come back and bring friends and family. Zhangye is a wonderful town and so beautiful. Thanks so much for taking such good care for us.
We’ve never been to such a excellent hotel like this. Although the price is reasonable but the quality service is top of the notch. The room is spacious, everything is clean and well managed. The customer service staff is friendly, helpful. They gave us warm welcome, helped us to rent a car to visit places near Zhangye. The hotel restaurant is wonderful, we had all our meals in the hotel because the quality of food and the price is far more expected.
Highly recommended.
This hotel is an absolute pleasure of our trip, their staff are so friendly and greeting us whenever we arrive or leave the hotel, room is clean and all towels are sanitized, they even offer disposable cover and alcohol wrap for toilet. Breakfast is amazing, served with all kinds of food and beverage. Mr Wang who picked us up and dropped us off is so nice and helpful. Will definitely come back again
翻訳
ホテルからの返信: Dear guest, we are truly delighted to hear that our hotel has been an absolute pleasure during your trip. Your kind words mean a great deal to us.Our staff takes great pride in being friendly and greeting you with warmth every time you enter or exit the hotel. We believe that a simple smile and a friendly hello can make a big difference in your day and enhance your overall experience. We are also very meticulous about the cleanliness of the rooms. Ensuring that all towels are sanitized to the highest standards is just one of the ways we strive to provide you with a hygienic and comfortable environment. The provision of disposable covers and alcohol wraps for the toilet is an additional measure we take to prioritize your health and safety.We are glad you enjoyed our breakfast. Our team works hard to offer a diverse selection of food and beverages to cater to different tastes and preferences. We want to start your day on a delicious note and provide you with the energy you need for your adventures.Mr. Wang, our driver who picked you up and dropped you off, is always happy to be of service. His kindness and helpfulness are part of our commitment to making your stay as convenient and enjoyable as possible. We are proud to have him as part of our team.We sincerely look forward to your next visit. We will continue to maintain and improve our services to ensure that each time you stay with us, it's even better than the last. Whether it's enhancing the room amenities, expanding the breakfast menu, or further training our staff to provide even more exceptional service, we are constantly working towards making your experience truly unforgettable. We can't wait to welcome you back again and create more wonderful memories together. Thank you once again for choosing our hotel and for sharing your positive experience with us.
We stayed 4 nights at the Runhu Hotel while we visited all the tourist attractions around Zhangye, including trips to the Gobi desert, Ping Shan Hu (Grand Canyon), the Alien Valley and other sites. The hotel - which is clean, spacious and quiet - has motivated employees who are happy to meet any request. The restaurant is actually very good with reasonable prices the buffet breakfast also was varied and of very good quality. The hotel also provides such services as nightly warm milk deliver and a foot soaking tub with epsom salts with no extra charge. The hotel also referred us to a driver with his own very nice and well kept car. He, Mr. Li, went way above and beyond what anyone could expect. He provided snacks, fruits, water and some sort of local soft drink and arranged tickets in advance where reservations were required and made sure to adapt those reservations when the weather closed one of the sites. His recommendations for local food at or near the various sites were also spot on. While the places were simple (and very inexpensive), the food was honest and good. You can bank on Mr. Li to make sure everything goes along smoothly. All you have to do is tell him what you want to see, or ask him for recommendations, and he will do the rest. In short, splendid hotel for the price with terrific service and if you need a driver, Mr. Li is your guy!
翻訳
Racing the sunset
ゲストルーム(ベッド2台)
宿泊時期: 2024年5月
カップル・夫婦での旅行
7件の口コミ
10.0/10
とても素晴らしい
投稿日: 2024年6月19日
We just loved our stay at the Runhu Hotel. Everyone was so helpful. The staff went above and beyond to help us. The breakfast was great!
翻訳
ホテルからの返信: Dear Guest!Your satisfaction is our utmost priority, and we strive to provide exceptional service and comfortable accommodations for each and every guest. Your positive feedback validates our efforts and serves as a constant reminder of our commitment to excellence!
KTHB
特選ルーム(ベッド2台)
宿泊時期: 2023年8月
その他
6件の口コミ
10.0/10
とても素晴らしい
投稿日: 2023年9月16日
This is my second time staying at this hotel. Lived up to my expectation. From the moment we step into the hotel, everyone working for this hotel will smile at you. All the workers were really helpful and nice. The service was very good. There is a humidifier in the room which you can turn on due to the dry air. They even prepare basin for you to soak your leg during the evening. They even prepare snacks ,fruits and yogurt for you to snack in the evening. All these gestures make you feel so welcoming. Between, this hotel accept foreigners.
翻訳
Michael Bastiaan
宿泊時期: 2022年8月
カップル・夫婦での旅行
11件の口コミ
10.0/10
とても素晴らしい
投稿日: 2022年9月19日
Very nice and welcoming staff, driving us to the airport and supporting in many ways. Large and good rooms.