Phoenix Hotel

説是設計師酒店，但是有很多地方設計不合理，比如説客房裡的刷牙的杯子，我就沒有找到，空調，也不靈，明明開在那邊，晚上突然就關掉了，導致早上起來的時候都感冒了，停車場有一個特斯拉的充電位，但是很不幸，其他的新能源車子不能充電，早餐明明寫的是到十點結束，我九點半過去，從服務員到領班都在催，我説馬上就沒有菜了，要快點，連個荷包蛋都沒有，既然是設計師酒店，就有很多人帶家屬來度假，難道早餐延長個十幾分鐘有什麼問題嗎？

1.服務員情商感人。我們家三個孩子，我和媽媽帶着去的。一個1.4米，所以我定了三個成人早餐。兩個小孩子，一個1.3米，一個1米，沒有訂餐。然後早上就餐時候，愣是讓我又補了兩個餐。我在好多酒店住過，都認可我訂的三人餐足夠，唯此酒店讓人覺得無聊。 2.環境不好。大廳非常冷，風嗖嗖的。網紅黃河水天上來也沒什麼意思。去游泳池游泳，來回路上冷的可想而知，還把小兒子凍感冒了。 3.最後説説發票。本來我還在鄭州，打算過去拿發票。結果説可以郵寄，那我必須少跑一趟啦。結果在我催了兩次發票之後説，順豐到付。哈哈，至始至終不告訴我到付，讓我有種像其他五星酒店那種服務的錯覺，認為都會貼心服務到讓人念念不忘，在離開酒店之後就不再產生任何費用。但此酒店不是！

非常差勁的體驗，開車自駕路過鄭州，想着是個五星級網紅酒店，沒想到服務壓根就不行，多喝兩瓶水也要收費，車停在地上停車場被剮蹭，一直等了一個半小時一直推諉，值班經理和安保經理才出來，而且到現在也沒給處理，就讓自己找警察，到現在沒人管，互相推諉，酒店就應該負責保管責任但是卻不管，真的無語了，住店花了一千多，車損失一萬多，經常入住好的酒店沒想到這還是五星級酒店就是這樣的服務，真的是太差勁了，大家考慮好再選，太差勁了！！

酒店住的很滿意 很安靜 床也非常舒服 可以睡到自然醒 尤其是前台周庭服務更好 幫我代收了快遞 非常熱心 給他點贊 以後來鄭州還住這裏

酒店位於新區，環境不錯，旋轉樓梯很有設計感，房間大，設施新，乾淨衞生，有地下停車場，很方便，早餐豐富美味。

美食和設施都滿意，前台的服務態度也很熱情，必須推薦

It was a very random visit to the hotel. But the staff surprised me with their hospitality and politeness. Also I was given fruits for free and some sweet presents in the morning when checking out. I loved playing the piano at the lobby. Thanks for good experience!

I'm there for business and it is close to the location of my visits. The hotel is grand and the location is near to many food stalls which is convenient to me. The hotel also has its pool and spa services. The breakfast is okay serving some local cuisines which is changed daily during my course of 5 days stay. The breakfast opens from 7 to 9.30am which is quite odd, I hope the opening hours are stretch longer. The room is clean with serving of fruits and snacks daily which is very much appreciated. However, the downside is that many people do smoke inside the hotel. I could easily smell cigarettes in the bathroom and toilet at the ventilation. Another part which I am not quite comfortable during the night is that the air conditioning wasn't adjustable which makes the room very hot without proper ventilation. Other than that, the stay is comfortable. It will be perfect if the upper part can be improved to meet international standards.