コートヤード セント ルイス エアポート / アース シティ(Courtyard St. Louis Airport/Earth City)

ホテルは私に故障した部屋を提供し、それをクリーンルームとして無視しました。部屋はとても汚れていました。部屋を変更してほしいとお願いしましたが、今朝チェックアウトしたときに結局部屋を変更してくれませんでした。総支配人補償の宿泊をバックにすると、滞在全体を返金すると言われました。だから私は見て待っています。スタッフの一人はとても失礼でした。

スタッフはまったく役に立ちませんでした。汚い - お湯が出ない - マリオットレベルのサービスではありません。非常に残念 - 清潔なタオルを懇願しなければなりませんでした。繰り返し尋ねられたように、部屋は4日間掃除されませんでした。廊下にタオルを置き続け、廊下のスタッフに新しいものを求めなければなりませんでした。部屋は掃除されていませんでしたが、チップは取られました。最終日にもシンクに小さな虫がいることに気付きました。この施設に宿泊するのはこれが最初で最後です。

The staff was friendly and helpful. Especially Jasmine, who showed great patience on the night we arrived. There was a sports event in town so it was hectic at the front desk. Someone who called was not happy, but she maintained a plesant apologetic AND SINCERE voice. Best of all, she didn't badmouth him to us after she hung up. It is unfortunate that there is only soda machines in the lobby & they carry limited, Pepsi only products. And that the "Cafe " is only open for a short breakfast time especially on weekends, since there is nothing nearby.

It was an okay experience the pool was cold and housekeeping could of been better but overall nice rooms and nice staffs

Was perfect for a one night layover as we travelled through St Louis.

I booked with this hotel because it advertised free parking and free shuttle service to the St Louis Airport. When I arrived on November 12,2023 I was told that there were no shuttle drivers for my morning flight! Also, there would be no shuttle service to pick me up when my return flight arrived on November 17,2023 at 9:00pm. I had to use Uber for both ways to and from the airport which cost me additional money ($45 total plus tips ) I am a75 year old women traveling alone and this was an inconvenience for me ! The shuttle service was my main reason for booking this hotel and I was very disappointed that this service was not available to me !!

Shuttle to the airport was convenient and easy. Seem like a safe place. Staff was friendly and the rooms were clean.

It’s a bit dated, which is to be expected, but the staff is very friendly and very helpful. They just seem a bit UNDERstaffed in some areas - most notably the cafe at breakfast time. There was one guy back there trying to take orders, check people out, make the coffees, and I’m pretty sure he was cooking in the back too. Not his fault at all, it’s the situation he was faced with, but for ordering a drip coffee and eggs/bacon/toast at a Courtyard Bistro Cafe, it took over 30 mins! And that was after I asked him nicely a couple times, since I was on a time crunch. Perhaps that was a one-off, but it sure seemed like it was the norm!

Was greeted quickly and friendly by person working desk even though she was dealing with 2 soccer teams filling the lobby area.