There’s room for improvement for the check in service. I provide my personal id card for check in but the customer service requested me the booking number which I find it ridiculous. The hotel was booked under my name and they supposed could have checked my booking right away. The customer service replied that it was relatively troublesome if only id is provided. I am clueless as to the standard of customer service provided by this 5 stars hotel. The rest of my stay is pleasant.
I love this hotel. Staff were very friendly and caring. Due to high altitude sickness I wanted to buy Pocari Sweat on Mei Tuan but didn't have a local phone number to place the order, the ladies at the front desk helped me out. They also upgraded me to a room with the view of the Potala Palace. The room is nice, clean and spacious with oxygen supply and lots of bottled water provided. There is a big shopping mall 300 meters away (about 10-15 minutes walk) which you can find restaurants there. Free laundry service is a big plus as I spent 6 nights in this hotel. I feel the price is absolutely worth it for the customer service they provided, and I would love to try the hotels under this chain (Hilton) next time when I travel to other cities in the future.
PPetPetToursI have mixed feelings of this hotel. Maybe my own fault but I thought this hotel was associated with the more famous Intercontinental hotel brand. I felt a bit disappointed when I realised it wasn’t.
The hotel was right at the foot of Mount Kailash which was the purpose of our trip however was disappointed as the hotel doesn’t have a great view of Kailash.
I want to give positive comments as the hotel had a lot going for it, such as full body massage chair in the room, smart voice controls for the room but we didn’t use any of these.
The cleanliness of the room was also lacking and the shower facilities was not as good as some other hotels we’ve experienced on our Tibet trip.
We had a second a second night booked at this hotel but we decided to cancel and go somewhere else. Sorry but I can’t recommend this hotel.
ゲゲストBosses and staff were caring with my altitude sickness. Great, friendly and convenient services like laundry for free at the rooftop with a beautiful view on the Potala Palace, helping out with food orders & car pick-ups and drop-offs, various trip arrangements, luggage storage and so on. The hotel has a nice authentic architecture with a big lounge area and cool temperature inside. They have a heating blanket, humidifier and if needed, also oxygen. Located just off the main road which offers quiet sleep at night. Surrounded there are eateries, fruit shops and nice traditional alleys to walk to both well-known and local places. I extended my stay and returned for another night after a trip.
ゲゲストThe hotel is new and the room size is big. The bed is comfortable and the shower is strong and warm. Other facilities like oxygen, humidifier and toiletries are good too. Like the room and the hotel being new, has some interesting interior decoration. This is the best hotel to stay outside after the visit to the base camp as the other hotels are older.