Fantastic hotel! The staff were so welcoming and helpful. Nothing was too much trouble. The parking facility under the hotel was so convenient. The breakfast room overlooking the harbour was stunning. The breakfast was amazing. Plenty of choice and excellent quality. Our rooms were spacious and comfortable. Can't fault anything and would definitely return.
We stayed here both Friday and Saturday night and booked on the Thursday, we stayed here 10 years prior!
The staff were fantastic! The food was fantastic, the hospitality was second to none! This is so dog friendly! The guests were friendly and made a magnificent stay, spare of the moment stay away for a couple of nights and really felt most welcome!
Well done to all your team!!
Room 12
The hotel itself was a great experience and we did enjoy the novelty of staying in the prison which I would recommend to anyone.
Upon arrival we were welcome by the team but very basic information was given, leading to us missing a tour of the hotel which we were told was included in the price. The manager then offered for one of the team to do a later tour for just the two of us which was cut short, very awkward and definitely not worth the money paid for. If we had been advised of the tour with the bigger group when checking in we may have had a better experience.
We decided to book dinner at the chapel to experience it as much as we could but dinner was poor. We had to wait for our table, 3 different people asked for our name before we sat down and then again a fourth person checked once we were sat down. With minimal staff on the service was poor to say the least and The burger ordered was pretty much raw, I did not finish it. Once we had finished no one came to ask if we wanted anything else or to look at a dessert menu. We left the restaurant with no one even there working! Not sure where the team had disappeared to.
Breakfast was good and would recommend it.
It was excellent. A lot of unreasonable bad reviews about this place but the cleaniness was fine, facilities more than adequate, and the staff was friendly. The on-site restaurant was excellent as well, again great staff, and the food produced looked like the chef took it seriously too. i.e. homemade tartar sauce, homemade sweet chilli sauce, fresh battered fish. Good beer selection on draught too.
CCarl RichExcellent Saturday night stay celebrating various birthdays etc.
Made to feel like a VIP from start to finish.
Unfortunately, we couldn't stay for lunch, but every meal we've had at The Brunel has been epic.