Our train was several hours late and we didn’t arrive until 22:30, but the manager responded to our messages and reassured us that he would be available when we arrived. The staff is very friendly, the rooms are clean and comfortable, and the breakfast that we purchased was very good. You can’t beat the price!
after 3pm there is no one manning the reception. if you arrive late due to your road trip having some delays, do not fret. call them using the TRIP app instead of your mobile (if you are a foreigner with a overseas service provider) to avoid roaming costs.
We had an issue with the book in, but all settled when we reached the professional service desk who was good with English and they guided us through the check in process.