I had a wonderful experience here in Red Castle Hotel. I stayed for 4 nights and it was really nice. It's just my personal opinion for those who want to book a hotel.
Вполне нормальный отель. Вкусные завтраки. Неплохой ресторанчик прямо рядом с пляжем. Пляж небольшой. По территории отеля гуляют павлины. Портит впечатление стройка рядом с отелем, иногда днем тарахтит экскаватор. Хотя отель в этом, конечно, не виноват. Местность вокруг отеля - ну тоска зеленая. Идти особо некуда.
The hotel is very nice and cozy, small hotel sort of boutique type. Has a nice pool and a great beach with a mountain view.
It's located in the city making it great to experience the city have a walk on the corniche and dine at different places.
Above all the staff is extremely helpful and pleasant to interact act with.
My family loved it and thank the whole staff for a great stay there.
Disappointed with management response despite otherwise pleasant stay
I have been a regular guest at this hotel and usually enjoy my stays here, but this time I was truly disappointed by the way my situation was handled.
Due to unusual circumstances, I couldn’t check in on the first night of my reservation. I had already contacted both the hotel and the booking website before the check-in date, requesting either a free cancellation, a refund for the first night, or an extension for one more night. Unfortunately, both the hotel and the website refused all options. As a result, I lost one night and three meals, since my booking was on a half-board basis. I was expecting more flexibility and understanding, especially as a returning guest.
Other than that, my experience at the hotel was generally positive.
• The staff were courteous and professional, especially in the restaurant — Mr. Shah Qinar stood out for his exceptional communication skills and helpful attitude.
• Housekeeping on the 6th floor was excellent — everything was tidy and well-maintained throughout my stay.
• Breakfast buffet offered plenty of choices and the food quality was quite good. However, the coffee quality and milk used in the machine were below the standard expected from a normal outside café.
• The room lighting was on the dim side with no option to brighten it, which made the room feel darker than comfortable.
• On the positive side, the bedding, blankets, and pillows were very comfortable, and having free parking beside the hotel was a great convenience in a congested area like Al Majaz.
Overall, while I appreciated the good service from the staff and comfort of the stay, the lack of flexibility and empathy from management regarding my situation has left a very negative impression. Unfortunately, this will be my last visit to this hotel.
MMohad IsmailiDisappointed with management response despite otherwise pleasant stay
I have been a regular guest at this hotel and usually enjoy my stays here, but this time I was truly disappointed by the way my situation was handled.
Due to unusual circumstances, I couldn’t check in on the first night of my reservation. I had already contacted both the hotel and the booking website before the check-in date, requesting either a free cancellation, a refund for the first night, or an extension for one more night. Unfortunately, both the hotel and the website refused all options. As a result, I lost one night and three meals, since my booking was on a half-board basis. I was expecting more flexibility and understanding, especially as a returning guest.
Other than that, my experience at the hotel was generally positive.
• The staff were courteous and professional, especially in the restaurant — Mr. Shah Qinar stood out for his exceptional communication skills and helpful attitude.
• Housekeeping on the 6th floor was excellent — everything was tidy and well-maintained throughout my stay.
• Breakfast buffet offered plenty of choices and the food quality was quite good. However, the coffee quality and milk used in the machine were below the standard expected from a normal outside café.
• The room lighting was on the dim side with no option to brighten it, which made the room feel darker than comfortable.
• On the positive side, the bedding, blankets, and pillows were very comfortable, and having free parking beside the hotel was a great convenience in a congested area like Al Majaz.
Overall, while I appreciated the good service from the staff and comfort of the stay, the lack of flexibility and empathy from management regarding my situation has left a very negative impression. Unfortunately, this will be my last visit to this hotel.
MMuhammad Mustafa KBI had a wonderful experience here in Red Castle Hotel. I stayed for 4 nights and it was really nice. It's just my personal opinion for those who want to book a hotel.
AAmro Al-TantawyThe hotel is very nice and cozy, small hotel sort of boutique type. Has a nice pool and a great beach with a mountain view.
It's located in the city making it great to experience the city have a walk on the corniche and dine at different places.
Above all the staff is extremely helpful and pleasant to interact act with.
My family loved it and thank the whole staff for a great stay there.
RRoman MikhaylovВполне нормальный отель. Вкусные завтраки. Неплохой ресторанчик прямо рядом с пляжем. Пляж небольшой. По территории отеля гуляют павлины. Портит впечатление стройка рядом с отелем, иногда днем тарахтит экскаватор. Хотя отель в этом, конечно, не виноват. Местность вокруг отеля - ну тоска зеленая. Идти особо некуда.