「The outside of the hotel needs sprucing up, the inside is tired too, but our room was huge. A slight sea view too. The staff were all lovely, breakfast was great too. The location was a pleasant walk away from the Princess Theatre. Plenty of places to eat along the way too.」
ゲゲストCost wise it was reasonable, and the location is bang in the middle of Plymouth shopping area. Parking is right under the hotel, and check in was quick. Room was very tidy and spacious, and cool enough but no air conditioning., just fan. Staff were all lovely, bar staff, reception and service staff, notably Christopher at breakfast who went out of his way to entertain my little girl. Food wise was OK, but 2 complaints. The breakfast orange juice is not fresh, or it's watered down, not nice. And for evening meal I ordered fish and chips, and it was a SLIVER of fish in batter....which for the cost was ridiculous. The staff were very understanding, but the kitchen should definitely seen a new supplier. Overall, it was a lovely stay and would definitely go back...my gripes are purely for management if they wish to address them for future guests. Recommend.
ゲゲストThe hotel is in a very good location. It was only 10 minutes away from the beach and 15 minutes away from the shops and cafes, which was very good. We enjoyed the entertainment we had at the hotel ever night. The staff was very helpful and friendly. I couldn't fault them at all.
The only problem with the hotel was the toilet in our room was very small 🙄 you couldn't swing a cat in it. And the cleaner didn't come to do our room or replace any towels the 6 nights we were there. Part from that we had a lovely stay and we will come back again.
ゲゲストOur driver stays in hotels all over the UK while transporting vehicles for our business, and he says this is by far one of the best places he stays. The hotel is consistently very clean, the service from the staff is excellent, and everything is well organised and comfortable.
A major advantage for us is the parking. It is very convenient for larger vehicles, and our driver is able to park a truck and trailer without difficulty, which is not always easy to find when travelling for work.
Because of this, whenever we have jobs in the Exeter area, this is always the hotel he prefers to stay at. Highly recommended and we will definitely continue using it whenever we are in the area.
ゲゲストWe stayed in a family club room with our 3 year old grandson. The room was huge with 3 French doors leading to large balcony & magnificent garden & sea views. The heated pool was superb. Our only niggle would be that because of the dog friendly nature of the hotel there were perhaps naturally dog hairs on the bar/dining room & the shower could have benefitted from a deep clean. Due to the age of the hotel we accept that upgrades occur as necessary on an ongoing basis. Parking was great & all the staff were helpful & friendly. We would definitely return again.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.