Location gteat. No guarantee of car parking space outside hotel but fairly large drop off area. Car spaces outside hotel are free from 6pm to 9am, pay and display at other times. I'd checked in online but still had to wait in a long queue on arrival to collect key. Room had no windows, it was advertised as well ventilated but it wasn't, it was so hot, far too hot to sleep. Only toiletries provided were a soap dispenser. The shower was great. Room was small but just enough space. TV signal was awful. Tea and coffee provided and extra supplies available in reception. Views over the sea were lovely. Great terrace to sit outside.
The hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
Impressive old building, great location, lovely breakfast. Our room was very spacious with a large bathroom which was great but as we were at the rear it was a bit dark as we looked out onto walls and the paintwork being a little dreary didn’t help but the bed was very comfy! Would have appreciated a bottle or two of water in the room. Overall we really enjoyed our stay.
Lovely period hotel. When I arrived at the hotel no one was at reception which I found out was because poor Nadia was having to do everything. I had to come down later and inform her that I had parked my car in the car park (nb £14/day). The room was lovely big and clean. Do be aware though there is no lift and there are additional steps to get to the room and our room had 2 steps to get to the en-suite. The shower was massive. There was no tea bags, and only 2 coffee pods with no explanation whether they were decaf or not. The tv remote would not switch the tv on or off. There were 2 bottles of water in the room but they needed to be paid for £2.50 each. For the price we paid for the hotel in advance too I feel we should have had more/better amenities in the room.
ゲゲストOn the surface, this cozy place is probably a good bet for a stay in York. It's just enough outside of the city center to avoid all the tourists, but close enough to walk right in. The reservation process was great and the price is good. It's supposed to be a 4 star hotel and, in many senses, it lives up to that status. The staff is excellent. The food and coffee is very good and everyone is very attentive. The rooms are immaculate (heated bathroom floors are amazing!) and the amenities are great. That all said, there are some issues . Often the staff cleans the front area in the middle of the afternoon, which is a rather inconvenient time to clean as it is disruptive to the guests. Though the summer would be different, it was in the low 40's when we were there and heating in the lobby doesn't seem to be a priority for the hotel. We had to have someone set up a space heater for us in the tea room so we could stay warm, which was a bad look (tacky) for them. The biggest issue, however, we that they held a wedding event on the second say we were there. While it's completely understandable for hotels to host events, this particular location is ill suited to do so given the noise level of the event and the small quarters of the hotel. They had a live band, which sent the music to most of the rooms, making sleeping nearly impossible. Though they did move our room, we still heard the band, who played until almost midnight. Having a bunch of wedding guests being loud all lover the hotel also didn't help. The staff agreed with my assessment, which was to either not have events at all or, if they do, block out the rooms from being rented since it is impossible to merge the hotel with an event space. it's just too small. Ultimately, they need to make a decision about who they are as a brand, event space or 4 star hotel. I'd pitch they choose hotel because that is what it really is.
ゲゲストNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
JJosh MaughanThis Hotel was booked very last minute for me, the 24/7 front desk was ideal and allowed me to get checked in at a very unsociable time of the day.
The rooms were comfy and clean.
The breakfast had a wide range of options and was all fresh and tasty.
LLouise HikkThe hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
ゲゲストAbsolutely beautiful hotel breakfast plenty of bed was to die for didn't want to get out of it downside is parking Absolutely shambles when staff was parking there and you had to go elsewhere to park which was either 22 pound or 30 pound depending which car park disabled car disnt even have badges and wasn't checked either other than that fabulous night we for free cans of water and free cookies on reception
ゲゲストImpressive old building, great location, lovely breakfast. Our room was very spacious with a large bathroom which was great but as we were at the rear it was a bit dark as we looked out onto walls and the paintwork being a little dreary didn’t help but the bed was very comfy! Would have appreciated a bottle or two of water in the room. Overall we really enjoyed our stay.
ゲゲストLocation gteat. No guarantee of car parking space outside hotel but fairly large drop off area. Car spaces outside hotel are free from 6pm to 9am, pay and display at other times. I'd checked in online but still had to wait in a long queue on arrival to collect key. Room had no windows, it was advertised as well ventilated but it wasn't, it was so hot, far too hot to sleep. Only toiletries provided were a soap dispenser. The shower was great. Room was small but just enough space. TV signal was awful. Tea and coffee provided and extra supplies available in reception. Views over the sea were lovely. Great terrace to sit outside.