I booked 2 nights at the Grand Hyatt Regency Exclusive Double Bedroom. It was very spacious and had a great view especially at night. It has a separate powder room area and large walk in closet. Shout out to NINA for providing excellent customer service throughout my stay. She was meticulous about answering all of my questions and always ready to help. My reservation included access to the club area where they had a good variety of food and drinks. I would definitely recommend this particular room if you need plenty of space.
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.
TTrip usersThis is the third time we were in the hotel. We are always happy to stay. Clean room, great bathroom, good food, nice front desk persons. It meets all our requirements. Thank you for your great service.