Great one night experience, left wishing for more nights. Staff were amazing and easy to talk to. Definitely recommend it and it’s our new hotel of first choice going forward.
Good location from airport, was able to have a late check in as well which was nice. The room has everything you need. Nothing special but the bed was comfortable and the shower was warm. Good hotel for price and staff was nice too.
Arrived in the early hours of the after ferry cancelled and then delays. I notified reception of the change and Tomas informed me that the reception was 24 hours and I would be looked after and he would check me in himself. Arrived at 04.30 and met by night receptionist who took me to s room and logged my car registration.
The room was ok but for some reason the wind noise was loud. Next morning I explained to reception who moved me to a well appointed quiet room without any fuss or further comment. The remaining days of my stay were during the huge storm which hit the coast, During my stay the hotel felt safe and secure, and the staff were polite, helpful and pleasant at all times. The hotel may appear as 3* but the rooms and customer service was 5*. Highly recommended hotel based on my personal experience. A final acknowledgment to Ann Mary and Louise who contributed to lovely stay here.
Allowed us early check in on the day when we went to drop our bags off for later. Staff really friendly and room was very nice. Only downside was there was no air conditioning so it was rather hot in the room.
ゲゲストMy husband and I had been planning this trip to Dublin for quite some time. And when we found this beautiful boutique hotel online, we were so excited. As soon as we arrived And checked in, there was a lot going on in the lobby area, so it was a little overwhelming. We saw a lady at the desk, but we weren’t sure that she actually worked there because she didn’t greet us. Didn’t even look our way. It seemed like she had a general disinterest or disdain for us being there. I asked, “Is this the front desk to the hotel?” To which she responded in a monotone voice, “Yes.” I was shocked that this was the first impression of the hotel that we were getting. What made it worse was that my husband was told that we needed to put a card on hold and he proceeded to tap his card thinking that it was like all the other places we had been to in Ireland. But it didn’t work. Several times he tapped it and it showed nothing. He asked the lady, “does your tap work? Do you have tap?” To which she replied a curt, “no.” Mind you, she was standing there the entire time and could see the entire situation. This interaction was such a bummer, and this made our short trip to Dublin feel a little sour.
To be honest, not all of the stuff was like that morning. We woke up to get a coffee downstairs, and the gentleman that works at the coffee bar was very warm. A young Spanish speaking man. He was absolutely amazing; patient and willing to answer any questions About the items on the menu And the different pastries available.
Overall, the hotel was a mixed bag. It had a very chic vibe but outside of that lovely gentleman, their customer service can definitely improve!