We enjoyed our stay. One down side was we get our room at six pm after queue-ing for more than 30minutes and more waiting for 1,5hour. This was very late check in process. Yes we got late check out for the day after, but I don’t think that can substitute the long hours we wait for our room. We had 1 toddler and 1 baby with us. But othe than that, we are happy and definitely will come back.
ゲゲストI booked the Royal suite but what I get like economy suite.
No toiletries except hair shampoo and shower liquid.
Slipper, oral care, face towel only sent upon request.
Tissue box was empty.
Asked soap bar for hand wash, the staff told me not provided. After I complaint the staff sent me a bottle of hand wash which like Belong to someone.
My room has pool but only provide 2 bath towels. When request, can give another 2 only. Means I can enter my pool 1x only. If enter more no towel to use.
Charge high price but provide below basic services .
The reception counter is on top and get wet when raining. Only 1 person on duty, if this person go to toilet. Have to wait for her to come back.
Breakfast very basic, less protein, no chicken nor fried or scrambled egg … just hard boiled egg cut into half for Nasi Lemak.
Only 1 word: kedekut operator and lack of hospitality skills.