We were guests when this hotel was the Maldron. I couldn't fault them. But now it's changed hands
The receptionist was so unfriendly and so ignorant to us and 2 young boys that were looking for help. Just basically not making eye contact, refusing to answer, and when she did answer, it was short with an angry demeanor, like were bothering her. There was no hello, thank you or enjoy your stay ..just the bare communication. Also..
The manager in the bar refused to heat the babys bottle in the microwave because it was against health and safety regulations. Even though the Maldron staff were more than happy to help. They microwave baby food and bottles for me on a few occasions. The manager tried to convince me that I could possibly have something dangerous in the bottle. When I told him if they don't heat it, I won't come back, ..he sneered at me in a look that said ..well I don't care. He gave me an option after alot of arguing to heat it up in their cup with the coffee warmer. We also asked for a quiet room. The receptionist gave us a noisey room
I could hear doors next door slamming. Kids shouting and loud walking ftom the lift to the rooms.
We were right next to the lift. I was very disappointed. We returned because last time we loved it. But we won't be returning again with that attitude.
All the staff were very nice and attentive. Some but few weren’t well trained - a soiled damp towel for removal was left on the visitor’s bed
Although the hotel has been revamped, it still looks tired in places. Windows need replacing. Doors are chipped, Hangers for clothes all chipped. Small complaints but after redecorating these glaring oversights are now glaringly obvious
This was my second stay at Riverside Park Hotel, and I will be returning again soon as I am hoping to regularly visit a friend in the area, so will use this hotel everytime I do. It’s bright, clean, friendly and close to town. Definitely worth the money!
Location perfect, walking distance to town. Pool and sauna was lovely on day of our arrival. Car park a bonus. Staff were lovely and friendly n helpful about restaurants and bars in the area. Will definitely return 😀
Wir waren zu zweit in diesem Hotel und der erste Eindruck war wirklich gut: Das Zimmer war schön und sehr sauber, das Personal ausserordentlich freundlich (uns wurde sogar die Tür aufgehalten) und das Essen im Haus hat prima geschmeckt.
Leider gab es ein sehr grosses Problem: Wir waren an einem Samstag da und die Musik der dazugehörigen Bar war so extrem laut, dass an Schlaf kaum zu denken war. Selbst mit Ohrstöpseln war der Bass noch viel zu stark zu spüren. Auf der Website gibt es leider kaum Informationen zu der Bar oder deren Öffnungszeiten. Unter der Woche ist es bestimmt ruhiger, aber für uns war die Nacht so schlicht unerträglich. Das sollte auf der Buchungsseite mindestens transparent erwähnt werden.
Ein weiterer Minuspunkt: Der angepriesene kostenlose Parkplatz kostete letztendlich 5 €. Das ist zwar kein riesiger Betrag, aber eben nicht kostenlos, wie es beschrieben wird.
Fazit: An sich ein wirklich schönes Hotel mit gutem Service, aber wegen des extremen Lärms durch die Bar am Samstagabend für uns leider keine Empfehlung fürs Wochenende.