I booked 2 nights at the Holiday Inn Express Aberdeen for myself and my husband and 10 year old son, I booked a double bed with pull out sofa bed option as this was the only room that could accommodate my family at the time. At arrival to the hotel, we proceeded to take our cases up to the room, and when entering the room, it was evident that the accommodation would not be suitable, since there was NO room to move at all, and an office chair wedged in between the double bed and wall, preventing any access to the sofa bed. We travel with suitcases, and there was not ONE section of space to allow us to gain access to our cases, only the bed in which we obviously would need that to sleep. Upon calling the front desk, we were told very rudely that we had the biggest room available, and to ‘put the chair in the hallway’, is that not a safety issue? Please note that we were prepared and happy to pay additional costs if a room change was needed. I do not understand how this hotel or housekeeping can think this is a suitable situation for a family? I do not believe it would be deemed safe or compliant in event of an emergency situation either. Looking on the website I can see the options to add a child to a booking which gives you the double bed with pull out option, but honestly from what we experienced, this is absolutely not the case nor should this option be available as clearly it isn’t suitable for a family. We had to leave the hotel, and relocate elsewhere. I have emailed my grievances and not had a reply at all. Stay elsewhere if you are are family with young kids!
I was really happy with my room at Charles Hope Aberdeen and I would stay again. The room including the bed was comfortable and the kitchen had everything you would need. The staff were also friendly and helpful, and the building itself is very clean and stylish. The only thing that was negative and was frustrating for me was that there was no lamp, only very bright ceiling lights, so there was no option for less bright lighting. I dislike very bright lights and especially in the evening when I want to wind down and read a book, I prefer much dimmer lighting. If I knew there was no lamp I would have bought a camping light or something. Adding a small lamp into the rooms wouldn't be expensive and it would really complete it. I enjoyed my 4 night stay anyway. Thank you.
旅先の様々な魅力を発見したいお客様に、Leonardo Hotel Aberdeenは最適です。Leonardo Hotel Aberdeenは、アバディーンの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はアバディーン駅から300m、アバディーン空港から12kmと、便利な立地です。付近のエリアは、The Locked Door Escape GamesやFish Market、Masjid Alhikmah and Community Centreなど、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。アバディーンの当施設のお客様は、駐車場をご利用いただけます。ご家族連れのお客様に、このホテルは常に高評価をいただいております。
ゲゲストThe whole atmosphere was relaxing and the rooms were fantastic. Great friendly staff, great food. The beds were super comfy and those pillows were so comfy. I asked the staff where I could buy them from unfortunately he didn’t know it that’s okay. Would defiantly come back again. Thanks for making the whole trip relaxing Lynn craig
Had the worse caesar salad half a salmon fillet and not alot of salad and for £19 so it's poor. The menu in these hotels are poor and very very expensive for what you are getting. I think it's lazy and boring and wanting to take alot of money off the customer for very poor and under portioned food. If it wasn't for the fact I have to stay here through my work I wouldn't. But I will be writing to my company and sending them a photo of my food to show them how much we and them are being ripped off compared to the other hotels in the Dyce area.
Good for 1 night. Near train station,bus station..... I booked a quadruple room, as it was important that there were 3 single beds, since we were 3 persons. It was very disappointing when they tried to accommodate us in a triple room, where there was one single bed and one double bed.....I asked to change the room, but I received dissatisfaction from some man who, as I understood, manages the rooms....he told me that we should not touch each other items that are intended for 4 people in the room.......even though I paid money for the entire four-person room. I don't know if it's a coincidence or not, but 2 cups of coffee and ONE BATHROOM TOWEL and one small one for three people were left for the three of us.....it's the first time I've encountered such a situation. The bed linen of one bed was stained with brown stains....
ゲゲストThe address advertised is incorrect. I walked to the address on Union Street and had to Google search the actual location. The accommodation was actually in an alley on Rose Street at the opposite end of Union Street. When phoning the property, it was a London number, not Aberdeen. I had to find the property down an unmarked alley and a mobile number was on the door. Fortunately, the maid was pleasant and helpful.