ホテル クラブ デル ソル アカプルコ バイ NG ホテレズ(Hotel Club del Sol Acapulco by NG Hoteles)

Old hôtel Baby smell I thé room Need to be refresh Very noisy with road and music from the club outside

EL SERVICIO ES BUENO, LA UBICACION EXCELENTE PUEDES DESPLAZARTE CAMINANDO A CUALQUIER LUGAR, UN LUGAR PERFECTO PARA DESCANSAR

I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis,

Not crowded which was nice but the hotel could have been cleaner and cozier for the local currency.

they don’t have phone un the room. and shampoo etc i got all-inclusive i was expecting. more they have lot limitations

The room was horrible and depressing. We didn’t even stay there. Went immediately to another hotel. Tried to cancel but it didn’t work so we lost the money.

They charged me 45 extra dollars for my kids, even though room was same rate on ******* for 4. When an ******* rep tried to contact property they refused to answer the phone and said they couldn't check emails. The room was hot and air barely worked. The pillow cases smelled like mildew. The pool looked really dirty, no iron, dirty towels

bed sheet was full of stains, there were even ********** in the bed, mattress / pillow / and blankett smelled badly, bathroom and toilet were in a disgusting condition, receptionist asked for 100 pesos deposit for room-key TV remote, btw. the remote did not even work with the old TV. in the morning when I woke up, I killed a cockroach in my room. when I told the receptionist at checkout, she just smiled and did not really care about it. the only positive thing about my stay: they put my luggage in a safe space after my check-out and so I could enjoy the last day in Acapulco until my late-night bus. I know, this is smth. that should not be mentionable, but I was surprised that there was at least smth OK.

No hot water, dirty towels, torn bed pillow sheets, bug in the room, elevators out of service,internet only in lobby, did not get the room i paid for...not enough pool lounge chairs. I checked out early and went to another hotel.