アーカテのLauria sncホテル

4 stelle ? no meglio 2 stelle forse anche 1. Purtroppo in un pernotto di 2 notti ho segnalato un problema di pulizia appena entrato in stanza con tanto di foto mostrate alla reception e ricevuto dovute rimostranze e relative scuse con la promessa che nel prossimo turno di pulizie il ciuffo di peli e capelli sarebbe stato rimosso. Nulla di tutto ciò è accaduto, dormo ancora con il batuffolo accanto al letto, messo lì in bella vista. Questo la dice tutto sulla pulizia effettuata... Altro problema segnalato riguarda la scadentissima qualità del materasso del divano letto che ti costringe a dormire sulle molle, la reception ha cercato di effettuare la sostituzione ma alla fine non c'è stata la necessità perché abbiamo inserito noi tra i materassi e le lenzuola numero 3 piumini per riuscire a riposare. È un peccato, perché perdersi in queste condizioni soprattutto dopo una segnalazione chiara non lascia spazio a dubbi. Ho chiesto un cuscino in più e ne trovo uno con federa del cuscino semistrappata che appena preso si è aperta in due... Colazione dolce standard ma buona. Personale gentile.

Il personale è cordiale e disponibile, è possibile cenare, ingredienti di ottima qualità, il menù cambia ogni sera così si può assaporare qualcosa di diverso....il mio bambino si è trovato benissimo tanto da nn voler andare via..... consiglio

A disaster. €300 for 2 nights & our rooms were never cleaned, the pigeons on the roof don’t let you sleep at night, pool dirty, broken sun beds, no food, not even a packet of crisps at lunch time but when we complained they brought us old fried food from the day before & a bad plate of pasta which they charged us €50 for! The barman doesn’t speak a word of English, no ice at the bar, tried serving me half a bottle of beer & doesn’t even know how to make a decent coffee - he literally got every single order wrong. They apologised & tried giving us a 15% discount on another stay but none of us will ever come back here. A real shame as you don’t expect bad coffee & no food especially from the Sicilians.

朝食は十分で、周辺は静かですが、あまり快適ではなく戦略的ではありません。レセプションに誰も(半朝)いないため、WhatsAppで搭乗し、自動カードと(すべての人が利用できる「」で)あります。過去2日間(4時間のチェックイン)には部屋がなく(トイレとトイレットペーパーはありません)、さまざまな理由があり、24時間「公開」アシスタント、7日間は存在しません(私は電話秘書にメッセージを残しましたが、答えはありませんでした)。Wi-Fiは行きませんでしたが、私の優先順位...非常に暑い部屋ではありません(私は電気24/24hを離れなければなりません)。とても遺憾!このライブマネージャーの提案:質の高い従業員は非常に重要です。

When we arrived a lady at reception helped us to carry our luggage to our room. We slept very well indeed because the hotel was situated in a quiet street, yet very close to the centre of Ragusa Superiore. It was amazing to walk and cover virtually the entire area to see the charming historic sights including so many churches in both Ragusa Ibla and Ragusa central, and to hear their bells chime regularly, was a beautiful experience. At breakfast, ladies greeted us, and each time we wanted certain edibles, the ladies came to our assistance. De Stefano's Director, was exceptional and made our stay perfect by going the extra mile, offering advice if we needed anything out of the ordinary. What a welcoming professional she is, always homely, smiling and happy. All the staff were terribly friendly and helpful, and so very eager to please and the service was first class. The room was kept in pristine condition and the bed was extremely comfortable. The hotel's position was fine, close to the many steps down and up to Ibla, and then up to the centre of Ragusa to go shopping or sightseeing there too. Restaurants were plentiful and with a little detective work, we found brilliant eateries off the beaten track and oh my, the variety of so so tasty cannoli became mind boggling. The venues that stood out for us for dinner were La Taverna Del Lupo, authentic and one we kept going back to, Trattoria da Luigi, Trattoria La Bettola and if you do not mind walking off a heavenly meal, then you must dine at Trattoria nto' Cumannanti, what a down to earth fun place with bustling atmosphere to enhance your taste buds. For lunch or a bite to eat, you have to go to Benvenuti al Sud, small family run with fantastic home cooked meals, and for an incredible variety of yummy delights we found ourselves returning often to Caffé Sicilia which had everything, and finally look out for fine bakeries such as the Panificio Carpenzano located in Corso Italia, and others presenting scrumptious and wholesome snacks. We had a wonderful stay at the De Stefano Palace Luxury Hotel. It was a fantastic holiday and it was a real pleasure to stay at the De Stefano. We found The De Stefano Luxury Hotel superb, and Ragusa Superiore and Ragusa Ibla were fine examples to see Sicily's splendid architecture. Well done De Stefano, truly recommended.