Giannoulis – Santa Marina Beach Hotel

The hotel was in a good position about 100 yard walk to bars restaurants and shops. We had 12 nights here, our plane was delayed so we arrived after 2am. We were welcomed at reception given our keys and taken to our rooms. We were across the road ( can be busy) but there is an underpass. In our room we had sandwiches fruit and water waiting which was really nice. During our stay every member of the team we encountered, reception, bar, restaurants and housekeeping were excellent. The pools were kept clean and the sunbeds plentiful. We loved the beach as the sea and sand were amazing. You did need to be early to get a bed on the beach but worth the 8 am start. The food was varied and very tasty, great salad bar and hot section. The bar was good and a nice area to sit. My only criticism is the rooms, very clean and a nice size. However the storage is dismal, 3 tiny drawers that couldn't take much at all, the wardrobe ok but 1 door wouldn't open fully, it banged against the fire door hinge. The bathroom, again very clean but needs refurbishment. The door banged against the sink when you walked in and the bath was quite old, shower acceptable. All in all we had a great stay, it is not very close to Chania but there is a bus stop outside. I would stay again, just more storage and refurbed bathroom needed.

We have just returned from a lovely 7 day holiday from the Santa Marina Beach Hotel. Rooms are not the largest, but are very clean, comfortable, well maintained, and more than adequate. What makes this place are the staff, very friendly, helpful and always polite. They did have a few issues with lengthy queues for evening dinner, & the main bar.....but this situation was created by some inclement windy & wet weather, which meant you could not use the outside dining or bar areas.....which to be honest is a very rare event in Crete , in the holiday season. Staff did their best though, and it did not spoil our trip. The food & drink was a good standard, with some great choices served up. Beach bar great, and plenty of sunbeds on the beach and around the pools. Overall, a very pleasant place to stay The hotel delivered, as we used it as a base to expore NW Crete by hire car. Very enjoyable, thank you to all the staff who worked so hard throughout our stay.

We just got back from our vacation and we couldn't have made a better choice than Santa Marina Beach Hotel!!🥰🥰🥰The room was spotlessly clean, the food delicious with many varieties. And the best of all was the service from all the staff, always with a smile and willing to help with any request. I highly recommend it!!🥰🥰🥰

I stayed with my girlfriend at the hotel last week, i have to say is amazing place! When i was at the hotel the weather wasn't good and we couldn't eat outside it was so sad cause the view outside was amazing, cause the weather was cold and some days was raining we could eat only inside the restaurant and some times we had to wait to found a table ... But was a good and friendly experience because the staff was so helpful and so polite and they were trying to do everything about us !!! I already love this place and i will go again next year !!!

Been there for a week. First of all the place was amazing, clean room, unbelievable view and the hotel its literally by the sea. The food was great and the location of the restaurant was quite good, the staff was lovely, always smiling and ready to help at any moment for anything you need. Would definitely visit again

Lovely hotel breakfast sufficient they need to open up the restaurant at the other hotel across the road According to the website it will open 15 may fingers crossed the wait for food and the queue for food is in acceptable for a four star hotel I am not in a school dinner queue. Staff good lots of men in suits walking around not addressing the issue of the queues and the cold food needs to be addressed at least provide a microwave so the food can at least be warm

We visited the hotel at the beginning of May. Thankfully the weather was good, something that we were afraid of as it was the first time we had vacation on May. Upon our arrival the staff at the reception was great and greeted as with a big smile and helped us with everything. The room was great and the view was stanning. Everything was clean and tidy. The staff at the bars and the restaurant were very friendly, smiling all the time and helpful, Food was amazing, they even had a special treat on Greek easter Sunday which was nice to see. We surely are going to come back as soon as we can.

I just arrived from my holidays at Santa Marina Beach hotel. I can't forget my experience from this paradise. The hotel was perfect, so clean, on the beach and very close to the city center. The staff was always with a smile and ready to help us in any request. The food was amazing and with a lot of variety to choose. I definetely recommend it and i can't wait to be back next year.

Staff amazing, but the hotel is chronically understaffed, the staff they do have work so hard and are great. Room had new bathroom fitted, but air con shorted twice, phone and TV never worked, overall room maintenance poor - we heard many others complaining. Getting served at the bar was easy when we arrived but the hotel got busier over the week so by the end it was 10 minute wait for a drink and 30 minute wait for a breakfast table. Food really nice, but no variety, if you come with kids it will be ok as long as they like spaghetti bolognaise as that was the choice every lunch and dinner. The bar staff told us, no more staff for peak season, it's that they will allow the queues will grow, so be prepared to be patient if you come in the summer holidays.