Comfortable long beds for people over 6 feet. The room was clean and spacious. We were relieved that they had decent pillows. We travel with our pillows but due to the luggage restrictions, they were left in Cusco. We accidently booked the Tierra Viva hotel in Cusco not Aguas Calientes through **********. It was a non-refundable booing. Upon realising our mistake, we contacted ********** they couldn’t get a refund or make alternative bookings for us in the Tierra Viva Hotel in Aguas Calientes. We wrote directly to the Tierra Viva hotel group explaining our mistake. They cancelled the booking without charge. We then rebooked the hotel in Aguas Calientes. We have now made other bookings with the Tierra Viva group thanks to their goodwill and cooperation.
翻訳
nickvarricchio
宿泊: Sep 2024
家族旅行
5.0/5
とても素晴らしい
投稿: 25 Sep 2024
Thanks, Tierra Viva, for a great intro to MPP. 1-night/Standard Twin. Fantastic greet @San Pedro & escort to TV by bellhop William. Warm check-in by receptionist Erika. Hotel location is a short walk & nice retreat from MP’s hustle. Rooms were clean & spacious. Breakfast buffet was abundant & full of variety. We stored our bags for pickup upon return from MP; bellhop William went above and beyond— he let us shower in one of their half baths before departing MPP. Highly recommend!