グラン ホテル ラクア(Gran Hotel Lakua)

The hotel is OK, it has everything a 5-star hotel has, good linen which is really important, the beds are comfortable to sleep, good noise protection, clean areas. The pics on their web correspond 100% to the rooms. But we would especially like to point out the reception staff, including "jefe de recepción", which helped us a lot and did everything possible so that our stay would be comfortable and smooth. We enjoyed our stay a lot.

PARA SER UN HOTEL DE 5 ESTRELLAS EL SPA DEJA MUCHO QUE DESEAR... UN VESTUARIO ENANO EN DONDE LA UNICA DUCHA QUE HABIA TENIA LA SUJECION DE LA ALCACHOFA ROTA CON LO CUAL NO PODIAS SUJETARLA ARRIBA PARA LAVARTE EL PELO. EL SPA EN SI, MINUSCULO. LOS CHORROS CASI NO SE NOTAN Y EN LA ZONA JACUZZI HAY CHORRITOS FRIOS. LA SAUNA SE LIBRA, PERO LAS DOS HAMACAS RELAX CON CALOR DEL FINAL ESTAN DE ADORNO, NO DAN CALOR EN ABSOLUTO. PRECIO ABUSIVO(27€) PARA EL SERVICIO TAN BASICO Y ESCUETO. NADA RECOMENDABLE.

Just a sad looking hotel. I’m sure it was once nice, but now too tired

Terrible service! The food was good but the service was disgraceful! The waiter who served us was disrespectful and u kind. This was a special celebration for my family and was totally ruined by their poor service. Once raíces to the management she did not bothered to listen, never mind apologise. Never again!

The hotel is fine, but definitely not up to five star standards. Nowhere close. Except on price, they are still charging 5* room rates. Pros: the room is an ok size, the reception is nice, good parking, quiet location, pleasant staff. Cons: decor is old and tired, room wasn’t perfectly clean, old electronics such as hairdryer, poor facilities and amnesties in the room, no international tv or radio, no tea or coffee in the room, a horrible cheap cafe, extra charge for the spa, very far from the city centre. Given three stars because that is what the hotel should be advertising and charging.

Nice hotel for a business stay. Maybe little bit worn

Good But sad we need to paid 20€ by hour to access to the pool .

Şehir merkezinin biraz dışında yer alan otel 5 yıldız olarak sınıflandırılmış. Şehirlerarası otobüs terminali 15 dakikalık yürüme mesafesinde bulunuyor. Çok yeni olmayan otelde odaların ve banyonun büyüklüğü normal, bornoz ve terlik gibi detaylar mevcut. Sadece temizlik açısıdan söylemek gerekirse odada tozlu bölgelerin olduğunu söyleyebilirim.Onun dışında kahvaltı çeşidi olarak ***et yeterli.Ayrıca kullanmadım ama SPA da mevcut.

Hotel impecable, a pesar de algunas opiniones que había leído, el Hotel está muy bien. Muy cerca de la parada de tranvía que te permite ir al centro o a cualquier otra parte de Vitoria muy cómodamente. Muchos detalles que alegran tu estancia y te hacen sentir casi como en casa. Lastima haber estado tan poco tiempo y no haber podido disfrutar del Spa ni del restaurante. Espero volver.