マリオット・アルバニー(Marriott Albany)

Less than I expected. The outlet in the bathroom didn’t work. The provided hair dryer didn’t work. The fan cover in the shower fell during my husband’s shower. The rooms were clean but the refrigerator was very small and there was no microwave. Very dated. Since the rates are higher than many other places, I expected more. Wouldn’t stay again.

Staff at this location are fantastic! Stayed here for a conference and everyone was so sweet and very hospitable. Rooms were nice and clean. Would highly recommend!

They will charge you for the room even if you call and cancel the booking more than 24 hours ahead of check-in time. This is off-season when they have plenty of room available. Hotel of this size should provide flexibility. Don't book through *******. They are of no help!

The room had chipped paint, curtains that dragged on the floor, no bathroom fan, a chipped cabinet, "art" consisting of wallpaper in a frame with a large bubble in the middle, poor lighting requiring a flashlight to fill the coffeemaker, an old barely working refrigerator, no free wi-fi (really?) and finally, was advertised as a king with a sleeper sofa, but was a king with a chair. I suspect that this was their room for ******* users. The property was poorly maintained with no usable back door for those unfortunate enough to be in room 172. Better than camping, but not much!

I made a reservation with breakfast, but they told me no breakfast, I wasn’t happy with that.

Was charged a no show for a night we nevrr reserved. Attitude if the fromt desk attendant was not nice nor helpful. We asked for a manager and they said there wasn’t one on site. The other person was eating food while attending people.

For a hotel this expensive, Wifi and breakfast should be included! Also, the woman who checked me in said all the right words, but her tone was anything but welcoming. The sink in the bathroom was slow to drain.

I usually stay at a different hotel nearby when I visit Albany, but I opted for the Mariott this time (even though it was about $50 more a night). When I opened my hotel room door, there was another 30ft blank hallway beyond it (?) before I turned the corner to my room. The tile of this hallway into the bedroom was greasy/slimy - my sneakers slid a bit on it when I was standing still. The room also had a 'screaming toilet' (there was air in the line, and it made a repeated high-pitched noise). The internet in this room required a cost of $13/night and breakfast was another $20. So, not only was the hotel room dirty (slimy floor) and in disrepair (toilet), the amenities that were free at the other hotel I had to pay for here. I had stayed in a Mariott property in Florida last year, and I expected better from this company. The only saving grace was the truly wonderful front desk woman who was extremely helpful. I would not recommend this hotel, and certainly not at this price point.

Helpful and professional staff at all levels of the organization we encountered.