Trip.com charged us two breakfast with the stay while we booked the hotel. When we stayed there the hotel staff told us they didn’t offer breakfast without any explanation but told us we could call Trip.com for refund. I called Trip.com and they said they would verify with hotel about it. We haven’t hear anything back from Trip.com yet.
I like the customer service that was provided. Noise level from other rooms is too much. Need sound proof walls. The restroom door was not installed coreectly and and needs to be more cleaner.
翻訳
Barbara
宿泊: 2024年2月
その他
5.0/5
とても素晴らしい
投稿: 2024年2月21日
Great place to stay in Albuquerque near the airport. They have both a bar and restaurant on premise. I was able to take their quick convenient shuttle to and from the airport.
The place is a little dated, but they are presently updating, but it was very quiet and clean.
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Lori
宿泊: 2024年2月
その他
5.0/5
とても素晴らしい
投稿: 2024年2月20日
They’re renovating- so some dust/dirt/obvious renovating - Yet, the comfort, close proximity to airport, and friendly/helpful staff made up for any negativity!! Would definitely stay again!!
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Terri
宿泊: 2024年1月
出張・ビジネス
2.0/5
投稿: 2024年1月31日
I didn’t like the fact that there were no handrails in the bathroom I think every bathroom should have a handrail
The bed was too high for me to get in it much less a L hemiplegic
The phone did not work at all until the maintenance Tyler figured out that the wires had not been connected. He was great and so was Shelly
Our dinner was lukewarm by the time I got it
This is the first hotel I have been in in the last 25 years that did not have a complementary breakfast buffet
It was not a good stay overall
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Denise
宿泊: 2024年1月
出張・ビジネス
3.0/5
投稿: 2024年1月31日
Property was a bit messy due to construction. Room was nice. Parking was tricky to find because of all the work trucks in the parking lot.
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Cheryl
宿泊: 2023年12月
出張・ビジネス
3.0/5
投稿: 2023年12月6日
Very clean with comfortable bed. Needs remodeling as oer is torn, tile cracked and chipped furniture. Great friendly staff
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Patricia
宿泊: 2023年11月
その他
4.0/5
とても良い
投稿: 2023年11月3日
Sadly it was presented as pet friendly until I got there, then was told it was not.
But take service dogs !
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Perry
宿泊: 2023年10月
その他
1.0/5
投稿: 2023年10月25日
The view offered by the room was the partial back of a building and a parking lot. The parking lot lights glared into your room at night. Even with the malfunctioning shades.
On my first morning the shower head broke. I had to take a shower with water dribbling out of the faucet. I found four cockroaches during my stay. When I informed the front desk and management all they did was give me a blank stare and say sorry with no emotion. They did not offer me another room.
On my next to last day the toliet broke. It wouldn't flush. I informed the front desk. I left for 3 hours. When I came back it wasn't fixed and my room was not cleaned up.
The location of the hotel is completely away from any amenities. Their breakfast was terrible and I felt sorry for the servers. They had no empathy from management.
The cleaning service blocked the hallway with their equipment.
All in all I would highly suggest to not stay at this hotel. I have stayed in many hotels around this country and this is by far the worst.
When I asked if I could cancel my reservation and look for another hotel they said it was too late. They had already run my credit card. I was not the only to complain. I witnessed other parties complaining and getting the same non-emphatic response.
翻訳
Vince
宿泊: 2023年10月
家族旅行
4.0/5
とても良い
投稿: 2023年10月25日
We enjoyed our stay at HIH. The staff there were so friendly especially the ladies at the front desk. I didn’t get their names but the I got to chitchat with the daughter (she was waiting on her mom to relieve her shift) She was super sweet especially to my daughter. The food was ok, just a bit too pricey for the portions. The rooms were spacious, just needs some updating and renovating. Parking was ok, filled up quick at night so we had to park on the street which wasn’t bad at all. But this property was convenient for us as it’s right by the airport and down the road from car rental. Price range was great. Overall, we enjoyed our stay and would probably book here again.
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Stephanie
宿泊: 2023年10月
出張・ビジネス
4.0/5
とても良い
投稿: 2023年10月20日
Reserved a room with a jetted tub, but the tub was not jetted. Carpet was extremely worn between the desk and the bedroom. Cracked tile in shower. Entire hotel is currently being renovated, so I will chalk up the issues to that. All staff were friendly and wonderful.
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Suliaman
宿泊: 2023年10月
家族旅行
1.0/5
投稿: 2023年10月16日
The hotel is very dated. Broken tiles, hanging shower curtain rod, stain on carpet everywhere, walls tore up and holes everywere. This hotel should not be a Holiday Inn. It's beyond disappointing.
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Gary
宿泊: 2023年9月
その他
4.0/5
とても良い
投稿: 2023年9月20日
Holiday Inn Hotel & Suites Albuquerque AirportIs a great stay over night and is right down the street from the rental return. It would be a five star hotel if there were any dining options.