The property itself was beautiful; an early 20th century Palace with lovely gardens.
Most of the staff were very accomodating and helpful, but for one rude and stiff front desk clerk. We were disappointed as this staff person demanded the application of their cancelation policy be adhered to, when we had a circumstance that prevented us from making the first night of our 3 day stay. His stingy insistance colored the luxury experie we had hoped for and expected, and because of it, we will not again patronize the Pestana Hotels.
自動翻訳