I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly.
The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am!
The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what?
The Wifi in the room is not free unless you are a Bonvoy member.
There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out.
The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty.
We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying.
This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality.
Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!
Cherie at the front desk went above and beyond for me when I was really in a pickle! I had an unusual request as I found myself slightly unprepared unexpectedly for a very important meeting and Cherie really saved me. Exceptional customer service - thank you Cherie!
ホテルの滞在は満足のいくものではなかった、そして理由は次のとおりです。1. 一部のフロントデスクのスタッフは、ボンボイアンバサダーホテルのクレジットがどのように機能したかを知りませんでした。多くの証拠は訓練が不十分です。a. 朝のフロントデスクのメンバーは、彼が「ただ」と言ったここで働いていました」とマネージャーは数時間後に私を助けてくれました。誰も私に戻ってこなかった。 b. マネージャーのサポートを依頼しましたが、誰も私に戻ってこませんでした。2. ホテルの部屋には:a. ソファのクッションが崩壊しました。 b. バスルームの金型c. 壊れたまたは非常に摩耗した家具。 d. ひび割れた窓のカーテン3.請求が間違っていて修正するのが困難でした。私たちの家族はホテルを管理するために育ちました、そして私はホテルを所有し運営することは非常に難しいことを知っています、このホテルはそれがどれほど難しいかの例です。同じコストでこの地域に他に質の高いホテルがたくさんあるので、私はこのホテルに二度と滞在しません。
XxuanhuThe location is great: Walking distance to Metro station and King St. The gentleman at front desk took the time to explain to me how to get to interesting places, and even repeated twice on how to get to the free shuttle for King St. The room is spacious and elegant. The full kitchen is well equipped and shiny. I like that the sink is outside of the shower and toilet room. No problem with hot water. Parking is easy with direct access to my floor. Definitely a great hotel to return to!
Ggabriellesqualityno hot water, maids come banging on your door in the morning even when you blindly book a reservation, attempt to check in at 9pm only to be told I need $50 additional dollars I didn’t have! Ended up checking in around 1am because that’s how long it took for me to scrounge up extra change and personally asked for an extended stay because of the inconvenience and how late we actually got in, nopeeee, woke up around 8am with maids banging on our door every 30mins to the hour. I’ve never been so pissed off in my life
Very friendly and helpful staff. They’re currently updating the rooms, with the first updated ones likely to be ready in October. Easy to use laundry facilities on the lobby level (app available for payments & notification when laundry is finished). Housekeeping does an excellent job keeping the common areas and rooms clean and tidy. WiFi works great, can be upgraded with a small fee. Rooms come with a kitchenette and full-sized fridge. Can request various kitchen items, such as coffee maker, utensils, pots/pans, etc to use during your stay. Overall an excellent location with great amenities and wonderful staff.
I’ve been a guest at Extended Stay America for many years/for a while but never got around to writing a review and (share my experience here) show my appreciation for the staff that have worked here. To start, Isaias is someone who does it all. I’ve seen this young man start his career here as a housekeeper and work his way up to maintenance. He has worked in just about every position available and all shifts including the Front desk while doing his maintenance duties, shows up working night laundry when no one else could, and assists his coworkers while showing exemplary leadership skills.