Four Points by Sheraton Alexandria

Arrived Friday the 1st a rainy day. Hotel was super clean. Had no issues. All employees were polite and helpful.

Even though it was out of my way, this hotel was a good find. Clean, quiet and excellent night clerk with great dinner recommendation. Definitely will stay here if im in the area again.

Front desk was great, this lady was so helpful and happy and extremely great at her job.

The towels had makeup stains on them and ***** hairs. That was 3 out of 4 towels. The toilet seat had dried up pee all over it. Then when taking a shower the shampoo bottle was empty.

The hotel advertises its “Enhanced Cleanliness Measures” and “Safety Measures.” I arrived late Monday night. On the long walk to the elevator I encountered paint cans & trays on the floor throughout, hotel rooms with no doors, wires stick out out of walls, carts that I had to squeeze to get by, carpet that was being pulled up, and duct hoses at least 12in in diameter that I had to step over, plus the distinct smell of Sheetrock powder and torn carpet in the air. At approx 4 am, I heard another loud crash which wasn't unusual at this hotel, but I quickly realized this crash was inside my room: the glass shower in my room fell from its connector, hit the floor and broke into a million pieces that shot all over the room. I quickly found some shoes and started to separate the glass from my things. I was finally able to contact the front desk by just going there. I told them I had limited time to clean up, move, and get to work, so they put me in a room across the hall. I hurried back to the room, only to find the key I had been given did not work. Key/handle pitons on both doors. When I finally got in the 2nd room, no AC, the temp was in the 90s. Staff told me it would get better, just needed to run. Came back at 11am, room still in 90s. I told manager I was leaving ,wanted a refund—she REFUSED. Instead gave me points for 1 night at different hotel. Awful hotel, awful service. Paid for 3 nights, got 1 decent night at another hotel. Rip-off!

What they don't tell you is this property is under construction. And it's not the Avalon hotel it's the Sheraton now. Would have been nice it they tell you this before you drive around looking for a hotel you've booked and the name has changes.

The staff is extremely friendly and accommodating. That was the only good thing about this hotel. They were in the middle of a remodel so half of the hotel was messy and covered with paper. Tried to check in but they were having issues so after 30 mins, they asked me to come back. I returned 2 hours later only for there to still be issues. So in total it took 1 hour to check in. Had to change rooms because ac wasn't working. Tried to have breakfast but couldn't because there was nothing to drink due to staff forgetting to turn the juice machine off and guests drinking it all at night. All of these issues and the only compensation offered was 1 "complimentary" bottle of water.

The staff was very friendly and accommodating. The facility was clean and quiet. They are doing some remodeling and still had the place manageable to feel like you were not under a construction zone. The pool could be a bit clearer and colder but that could be because of the high temperatures in Louisiana. Overall I would stay here again.

I’m travel nurse and I work nights… I wish hotels would offer early check in for workers who work nights