We negotiated on the spot and booked 3 rooms for our family of 7 for one night on 16 March'2023. Rooms are good, but service is not upto the mark. While checking in, we were informed that there will be buffet spread for breakfast. However, in the morning, we were informed that we have to order from breakfast menu and it will be served in the room. When ordered over phone, we were again asked to come to dining hall to get the breakfast served. In dining hall, they served breakfast of only one room order against our 3 rooms. After waiting for almost half-an-hour to get served, the staff asked us to repeat the already ordered items for breakfast and were served after another half-an-hour. The items were also very limited to order. For the kind of price they are charging for the rooms like 4-start luxury hotels, service is like a 2-star budget hotel. There may be much better options in Prayagraj. Hotel Milan Palace is definitely not a recommendable place to stay with family.
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