アルマトイ M. Auezov's House Museum周辺のおすすめホテル・宿

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

アルマトイでは一般的に英語が問題であるため、ホスピタリティは良好で、スタッフとのコミュニケーションは簡単でした。 1階のバーはとても素敵でした。唯一の問題は、部屋がかなり古く見え、部屋のカーペット、洗面所のタイル、木工がかなり古くて使い果たされていることです。室温は非常によく制御され、部屋の食事の経験は良かった。客室には改修が必要です。景色については何もできませんが、一部のホテルはこのホテルに欠けていた近くの雪をかぶった山の素晴らしい景色を眺めることができます

ホテルは本当に良いです、中心部に位置し、dostykモールの向かいにあります。私たちは10月の9階にそこにいました。部屋は街と山🏔️ビューでとてもきれいできれいでした。コンフランホールスイミングプール施設スパ施設9階のシークレットクラブ彼らはまたいくつかの喫煙🚬部屋を持っていますこのホテルは本当に良いとお金の価値があります。ありがとうミルドムホテルチーム

Reception was okey and Hotel Manager was super hilfsreich fūr alle Fragen und uns 100% geholfen. Vielen Dank. gerne wieder. Hotel muss sich verbessern fūr Frūchstūck. Mehr erfahrene Personal. Changing the Menūs manchmal. Nicht jeden Tag gleiche Menū anbieten. Qualitativ bessere Produkte von Käse. Oliven. Frūchte. Teesortiment.

良いサイズの部屋、ドレッシングガウンやスリッパなど、イビスの予想以上のアメニティ。小さなモダンなバスルーム。新しいホテルですが、トイレットペーパーホルダーが壁から離れているなど、いくつかの備品はすでに摩耗を示しています。提供されたキャラフの無限のリフィルのためのフィルターされた給水ステーションが好きです。絶好のロケーション、ショップ、レストランがいたるところにあります。良いジムと大型のモダンなサウナ。親切なスタッフが優れたサービスを提供し、英語を話します。「ラインブリュー」付属のレストランでは、非常にリーズナブルな価格でおいしい料理を提供しています。朝食ビュッフェは標準的な選択です。大きな価値とお勧め。

部屋はまあまあで、サービスはとても良いです！階下にはたくさんの食べ物があり、歩行者専用道路もすぐ近くにありますが、ホテルには両替サービスがありません。

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

そこで、アルマティでの滞在を延長した異なる部屋のために2つの別々の予約で4泊予約しました。そのため、提供された写真は1階のダブルルームと2階のメッツァーニン付きのファミリールームを表しています。最も重要なのは、実際に非常にリーズナブルな価格で支払われた価格のために、私はホテルが素晴らしい価値があると思います。したがって、私は彼らの重要性に応じて私の意見を注文します。まず。スタッフはセキュリティを含め、滞在中ずっととてもフレンドリーでプロフェッショナルでした。第二に、ホテルのインテリアを承認します。部屋の全体的なデザインは確かに非常に快適で、異常に広々としています。7-10からの朝食は快適で、すべての必要なものを提供しましたが、今後は卵の揚げ物をお勧めします。上記のほか、ダブルルームにはインターネットへのアクセスのある衛星テレビ、つまりYouTubeなどがありました。プールは、利用しなかったものの、素晴らしい外観で、レストランの料理も値段も手頃で美味しいです(レンチスープ、チキンスピナッチとご飯の味がおすすめです)。一部のゲストがそれを通らなければならないことを考えると、少しきれいになる可能性のある建設作業がありましたが、私はまだこのホテルを予約の価値のために5/5と評価します。 👍

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo