ホリデイ イン エクスプレス ホテル & スイーツ アルバラド IHG ホテル(Holiday Inn Express & Suites Alvarado)

The outside of the property was great. But once I got to my room there were multiple issues- broken tiles in the bathroom, decent size holes in the carpet, even what looked like blood on the wall in the bathroom. I probably would not stay here again. If I could get a refund I would request one

This property is tired and a little worn out. I didn't bother to shower as the shower was moldy and not overly clean. The sofa in my room was stained and very dirty. The bed was comfortable enough for an overnight stay. Three of my room keys didn't work so I had to keep lugging my bags up and down the elevator until I received a room keycard that worked. There are so many disposable items: paper cups, plastic cups, paper products - not very eco-friendly.

The staff at this location were friendly, available, and timely. The elevator is slow and the washer didn’t work. Other than that this was a great place to stay in Alvarado. Breakfast was good and the cook was so kind. Everyone here was super helpful.

The bathroom door would not stay open, tiles were loose on the floor, the door where the fridge was would not close. The room felt in disrepair.

Noisy due to the construction on the freeway side that we stayed on. Also seemed a little run down, loose floor tiles in the bathroom, I tripped twice on the corner edge were the carpet and the tile joined together in the kitchen area, just believe it’s time for a “remodel”

Room was dirty when we checked in they gave me a toilet boil brush with no spray or anything to do myself said they couldn’t do anything since housekeeping was gone for the day. Carpet is filthy, comforters smelled bad, we went for an event and booked 5 rooms total, 2 were cancelled one day before stating there was a pipe broken but they had clearly overbooked. In a suite we got the AC was not working. Housekeeping went once in 4 days to clean room when twice I told him we needed trash taken out and bathrooms cleaned.

So many things gone wrong but here are a few, I had 5 rooms reserved since 6 weeks ago. Got there and only 3 were available. They overbooked and tried saying there was a leak in a room but told everyone the same story when there was no leak. Rooms were disgusting, toilet was still dirty and was given a brush to clean myself since housecleaning had left already. No spray until I asked again. Housekeeping went once (we were there 4 days) talked to some guy twice told him to please clean our room and at least give us clean towels he seemed confused and said ok, still didn’t clean rooms nor give us towels or throw trashes out. There was a large spider in one of our suites and small bugs in our room. Comforter smelled funky, carpets absolutely disgusting that my daughter was not allowed to play on the floor

Check in was easy and friendly. Room doesn't have any USB charging ports. Hotel has a stinch overall that's kinda hard to explain. Breakfast was great!

The staff was really friendly and the beds were comfortable. The hotel definitely needed an update. The walls in our room were stained and/or scuffed. It smelled liked mildew and we noticed the lamps and bathroom fixtures were rusting. The tile in the bathroom was loose and didn’t have grout. The floors were uneven. It was right next to the highway and was really noisy. The area wasn’t in very good shape either.