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What a sad and worn out hotel. Small rooms that they advertise as suites. The TV is so dim that it can’t be seen without closing the blinds. Thermostat takes the setting and heats the room to 2 degrees below the setting and about 8% humidity. The heat kicks in and wakes you up. Bedside outlets are so worn out that the plug falls out because of its weight. Breakfast is OK if you just want calories with sugar and fat. Forget about healthy food. The back view looks like an abandoned prison yard. Just avoid this place.

I cannot say enough about the Customer Service. I especially have to give high accolades to Jeremiah and Kone. They take total customer satisfaction to a higher level. Both of them listen and understand questions and concerns. They are great as concierge as well, recommending restaurants, sites and places to visit and things to do. The rooms are kept clean. Full service is once/week with “fresh ups” every couple of days. You can request full service more often. The staff is very accommodating. The continental breakfast is very good as well. You get a lot of bang for the buck.

Great hotel near the BP Center if you have a meeting there. Pros: Amazing breakfast. So many choices. I just came back from a resort with awful food so maybe that colors my approach, but the fact there were lots of warm choices and an oatmeal bar to die for made this such a great place to start the day. Near the Moose's Tooth, a great pizza place Great kitchen area with frig and coffeemaker. 24/7 coffee in the lobby, so that's a win too. Cons: Only one I found, the heater/cooler is loud. From other reviews, sounds like they need replacing. Hope that happens. I actually slept ok and I don't think the system did me in for sleep, but you sure notice when it goes on and you're there.

The room was clean and comfortable. The breakfast was average. The staff was ok. Not my favorite place, but certainly better than a lot of what is out there. I’m giving 3 stars because I was here a month ago and I am finding that this is really a hit or miss location. I chose this place twice because of the price. I’d roll the dice and stay again if the price was right.

Stayed six nights. The beds are very comfortable, and the water pressure in the shower is good. Otherwise, the room seems ready for a serious refreshing, and is a bit run down with some truly puzzling furniture choices. The air conditioners seem to be on their last legs, with poor output, a musty smell, and being LOUD when running. The quality of service was just OK. We asked for maid service midway through the week on a day when we were out. Staff agreed but it didn't happen. Breakfast was adequate, but the options seemed to decrease as the week went on. I'd give it a three if it cost less.

Stayed here 3 times during our Alaska trip. Good sized rooms with well equipped kitchenette. Very helpful reception staff. Midtown so you really need a car. Breakfast is ok, cereal, waffle machine etc. Hot food leaves something to be desired, can only describe it as rubbery. Only reason didn’t give a 5 is the use of plastic cutlery at breakfast and the sink in the bathroom wasn’t clean on our first visit.