シェラトン アンカレッジ ホテル

素敵な部屋、衛生状態も良く、立地も最高でした。

立地はまあまあですが、サービスは良好です。フロントのスタッフはとてもフレンドリーで、部屋の設備と清潔さも申し分ありません。屋内と屋外の駐車場がありますが、駐車場からホテルまでは外に出て少し歩く必要があります。

Great stay although price is on the higher side. Would recommend.

The bed was amazingly comfort. I wish I knew the brand and type of this bed. Just what I want for my home. Slept like a baby. However, the pillows were terrible. Barely called a pillow.

Service was mediocre - limited dining (meaning no options for lunch; everything was closed) and dirty sheets. For a large chain hotel, it seems like they could have at least covered the basics.

First of all, the hotel photos on the website were exaggerated, and I had booked and confirmed two rooms through *******, but when I checked in at the hotel, they only told me that only one room was reserved, and that one of the rooms had been cancelled by *******, and that I should contact ******* since I did not book directly with the hotel. However, there was no cancellation notice on my ******* account. It was also difficult to contact them by phone from Alaska. In the end, the hotel gave me two rooms that were connected, but one of the rooms did not have a bathroom, so it was not comfortable for five people. So I was grateful that I could only stay one night.

The customer service at the front desk and room service was poor. Not friendly, no smile, no eye contact. And everytime we called room service we had to leave a message, which was rarely returned

Would have preferred a walk-in shower but room was excellent with lovely view of the mountains. Our reservation was somehow lost but the hotel was very accommodating and gave us their best available rate.

Hotel is Okay. Breakfast was good. But the hotel charged me for 2 night stay at checkout even though ******* already paid for my hotel. And the charge was not incidental. ******* called and they said to speak to the Manager. Still waiting for the issue to be resolved. Hotel is not worth the double billing problem. I find it very sneaky on the hotel part to double bill