Well, we booked a combo tour of Alaska Cruise under Princess Cruise. Our first day was at The Hotel Captain Cook. The service is decent and restaurant was clean. However, the hotel itself leaves a lot to be desired. As soon as we entered the room, we had problem with TV, the Wifi and the plumbing. When you flush the toilet bowl, it takes time for the water go down. It appears their plumbing is not up to date. Then, the towels given to us are old and worn out. I assumed this hotel is a 4 star.
Gailen at the counter was very helpful with check-in and out and was very hospitable. Monique made an awesome breakfast with a lot of variety to chose from. Bed and pillows were comfortable. All in all it was a pleasant experience. I would recommend this hotel to anyone
ゲゲストWe rented a 2-room suite for family travel as our landing spot each day after our adventures. The master bedroom does not have its own private bathroom. The 2nd bedroom with 2 Queen beds has its own bathroom. The HVAC system in our particular room only had 1 temperature sensor for the entire suite which was located in the 2nd bedroom. This was an issue with comfort at times. The walls and floors are extremely thin as we could hear other guest room conversations from adjacent rooms and rooms above ours as well as toilet usage and even curtains being opened in the morning. There was extremely loud shouting from the street as two homeless gents were fighting with each other for hours in the middle of the night - that was not a one-time occurrence. There is also significant noise due to road traffic from both Benson Blvd and Seward Highway - that didn't bother us too much but it may bother people that are not used to it. There was significant parking and the location is extremely close to Seward Highway which made our travels very convenient. The staff was extremely friendly and helpful and the hotel was reasonably clean. The hotel had a very nice breakfast with standard buffet items like eggs, bacon, bagels, biscuits and gravy, cereals, and a pancake station. They also include made-to-order items like omelets. Overall our stay was very pleasant.
First night, at check in: We were given the key to an occupied room. Walked right in on some guy sleeping before realizing what was going on. They gave us new keys and room number. Their 'system was down', but said that should be the end of our trouble... Second night (after day surgery): we walked in to find all our stuff was gone, room cleaned. Did we walk into the wrong room again? No: The front desk said they had moved us out accidentally, but not to worry: all our dirty clothes and toiletries had been dumped into our suitcase, and they would drop back by our room in a bit. The desk guy asked if there was anything he could do? Yeah: Don't enter my room again until after I check out. I would have asked for a refund but was too afraid of how they'd screw that up also. In years of traveling, never experienced anything like it. Unrelated note: there's a huge vagrant camp across the street (at least they know who's tent is who's).
MMark S5 friends stayed Saturday night on our way to Homer for a fishing trip. Rented 5 rooms. All in all it provided us with a comfortable, clean, safe place to stay that was convenient to the airport. Front desk personnel were friendly and offered helpful suggestions to downtown restaurants. We paid $144 per room using ******* which was a great price in comparison to others. All in all good place to stay which we recommend. Enjoyed breakfast, however the eggs were terrible.
We requested a ground room floor because there are no elevators. They offer free shuttle service to the airport and various downtown locations. Our shuttle driver, Anthony was very accommodating and offered suggestions on where to visit and dine. The room was very large and the beds were comfortable and clean. The breakfast was free and delicious. Real scrambled eggs, not egg crumbs like many hotels. All this for about half the price of other hotels in Anchorage. We would definitely stay there again.
We were expecting low quality since we booked the cheapest hotel we could find within walking distance of the train depot. However, we were pleasantly surprised to find a clean, quiet hotel with incredibly friendly staff and an around the clock free airport shuttle service. Our airport shuttle driver was particularly friendly and accommodating. I highly recommend this hotel especially if you're planning on riding the train, it was a very short walk.