Beautiful setting and excellent staff made this trip one to remember. I look forward to coming back with my family. The breakfast was delicious - though I passed on the cocktails…. I’d definitely recommend.
I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo
ゲゲストWe booked 4 rooms for our family tour and we had a great stay at Sapphire House. The rooms were cosy, clean and quiet. The breakfast was amazing with on-demand hot dish menu prepared for you! Front desk staff were very helpful and arranged a van for our group to commute to the station. The team was well diverse with Chinese speaking front desk staff as well. Highly recommend this hotel!
LLe petit bordelais市内中心部からは離れていますが、近くのトラムが運行しています。
広々としたデラックスルーム、大きなベッド、広いバスルーム。
ホテル経営者は、英語、フランス語、スペイン語を話します。
朝食は十分で豊富でした。
悪い点 : 気まぐれで非常に古いエレベーター。
クリスマスに向けてとてもよく装飾されています。
We (couple) took an apartment with separated room, and it was roomy and very quiet. Everything was clean, and almost as important, new (2023). I asked in my reservation for a second duvet for the bed, as my better half is a duvet-hogger, and it was there when we arrived. It was a double width too, so we ended up with lots of duvet on the bed, but as the bed was wide enough, that was no problem. The pillows where a bit high for our taste. There were three to choose, and the thinnest one was just on the line for us, but we slept all right. Bed is confy, with that ”thick mattress with thin mattress on top” concept. Movement from one side to the other travels more that in a full viscoelastic mattress, but less than in a spring one, so it was ok for us. The hotel has two buildings, connected by a first-floor gangway with apartments on the sides. We got an apartment, the number 111, that was in that connection, and it was really quiet, the windows looking to some inside court, rather wide, and I think no neighbouring apartments at all. We went at the time of some big festival in Antwerp, and we heard nothing either from outside or from the neighbours. Only drawback of this particular room is that the bathroom is adapted for wheelchairs, so the shower is covered by just a curtain and with a couple of supports that restrict movement a bit, but that was a minor inconvenience for us. On the plus side, the bathroom was really big. We liked the decoration, and the lighting possibilities too. The oven is a combination microwave-grill, and was clean too, as I say, everything is rather new so that can change with time. All in all, a very good experience.
Came for 2 days, stayed the whole week. Centrally located, just short walk from Antwerp's central station. Rooms are a bit outdated but still cozy. During the cold winter it could be a bit cold in rooms due to not so good heat isolation, but I stayed here in pretty warm spring and no problem. Everything is clean, staff nice and helpful. A place to stay again when I am back in Antwerp. ❤️