ヴィラ ステファン(Villa Stefan)

Very comfortable, Kids loved the pool and deserted beach, soft sand, waves to body surf, clean. nice sunset with Krakatau in the distance, plenty of seating areas and spacious bedrooms. Lots of food options close by. Attentative staff,

I think the villa used to be a nice one but it is now 20 years old, pooely managed and maintained. I booked through Agoda and they place the negative reviews at the bottom, so prospective clients don't read them. 1.They were inflexible with checkin and out, although they are nearly empty on weekdays. There was no outside toilet except of a dirty Asian toilet. The staff couldn't wait until I checked out although it was 11.30 and I had a searing headache. 2.The villa was 20 years old and poorly maintained. The water in the bathroom didn't work and lights didn't all work. The safety box didn't work, they had no spare key and the rooms were not cleaned when the guest wasn't there. Poorly communicated. 3.The staff was unprofessional and unfriendly. I called them because the fridge was smelly. The owner ordered to switch off the fridge in the room on weekdays without opening the door. As a result it was infested by mold. Tge staff 'cleaned' the smelly fridge with a tissue 4.The owner also ordered to switch off the aircon in the dining room. The building was old, so the problem with the smell was worse. 5.The final straw came however, as one of those uneducated boys said I was too old to drive. Uneducated, no English and not even proper Indonesian. 6.The hotel has the same price as one of the best 4* hotels in the area. By no means is the expensive price justified for such a poorly maintained and managed old property